Senior Business Operations Specialist

Senior Business Operations Specialist

Job Summary

We are looking for a proactive and detail-oriented Senior Business Operations Specialist to join our growing team. In this role, you will play a key part in optimising business processes, leading cross-functional initiatives, and driving operational excellence across the organisation. You will work closely with different departments to improve efficiency, solve operational challenges, and contribute to scaling the business in a fast-paced startup environment.

Key Responsibilities

• Support and optimise day-to-day business operations across departments.

• Analyse operational processes and identify opportunities for automation and process improvement.

• Develop, document, and maintain SOPs, workflows, and internal policies.

• Collaborate with Product, Sales, Marketing, HR, Finance, and Customer Success teams to improve operational efficiency.

• Monitor operational KPIs and prepare dashboards and performance reports.

• Lead cross-functional projects and ensure timely execution.

• Identify operational bottlenecks and recommend scalable solutions.

• Support business planning, resource allocation, and operational excellence initiatives.

• Ensure compliance with company policies and continuously improve operational standards.

• Support leadership with strategic projects and operational decision-making.

Job Requirements

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field.

• 4–6 years of experience in Business Operations, Operations Excellence, Project Management, or a similar role, preferably in a startup or technology company.

• Strong analytical and problem-solving skills with a data-driven mindset.

• Advanced proficiency in Microsoft Excel and Google Sheets.

• Experience using project management tools such as Asana, ClickUp, Monday.com, Jira, or Trello.

• Familiarity with CRM systems (HubSpot, Salesforce, Zoho, etc.) is a plus.

• Excellent communication and stakeholder management skills.

• Strong organisational and time-management abilities.

• Ability to lead initiatives and manage multiple priorities in a fast-paced environment.

• Excellent English communication skills (written and verbal).

Preferred Qualifications

• Experience working in a SaaS, technology, or startup environment.

• Knowledge of process improvement methodologies.

• Experience creating dashboards using Power BI, Looker Studio, or similar BI tools.

• Experience with AI-powered productivity tools and workflow automation platforms is a plus.