Receptionist

Greet Customers promptly and courteously.

Responsible of waiting area cleanness and tidiness.

Identify and communicate areas of possible improvement for Customer care.

Apply the company's standards for all telephone calls handling & techniques

Record appointments through the department's appointments system.

Complete the necessary documentation on arrival of Customer.

Maintain a complete Customer relations and follow-up procedure that generates maximum Customer care.

Implement all standards relating to Customer contacts.

Ensure that the manager is informed of all problems and potential problems involving the entrance and surrounding areas.

Sending daily walk-in report.

Attend to telephone service enquires and bookings promptly and courteously.

Maintain accuracy and preciseness in routing calls and offer customer service to visitors and callers.

Answering a multi-line phone system and directing calls to the appropriate departments and personnel

Greeting and assisting visitors as well as general clerical responsibilities and some data entry.

Typing memos, Data Entry duties as per department managers requests

Transferring calls to the users.

Ensure 100% accuracy in any data provided over the phone or direction asked.

Maintain updated phone schedule at all time based on resource changes and send updated list to all employees at all time.

Ensure that the phone does not stay busy for long times.

Ensuring the proper delivery for all incoming and outgoing faxes.