Customer Service Representative (English Speaker)

Do you want to make a difference in people's lives? 

We are looking for a Customer Service Representative (English Speaker) to join our growing team! 

Who we are:

WUDUH is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence.

Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, WUDUH is where you can grow and succeed. 

Job Objectives:        

The Customer Service Representative (CSR) is responsible for delivering exceptional support to clients by addressing inquiries, resolving service-related issues, and guiding customers through WUDUH's financial programs. Operating within a fast-paced call center environment, the CSR ensures that each interaction is handled with clarity, empathy, and professionalism while maintaining compliance with company standards.

What you'll be doing:

Customer Interaction

• Handle incoming customer inquiries, feedback, and requests through various channels such as phone calls, and emails.
• Proactively reach out to customers for follow-ups, updates, or issue resolutions.

Issue Resolution

• Assist customers in resolving program or service-related issues, providing accurate information and solutions.
• Escalate complex issues to higher-level support or management as needed, ensuring timely resolution.

Product/Service Knowledge

• Stay updated on program/service updates to provide informed assistance by timely completion of self-directed learning modules and active engagement in team huddles and meetings.

Communication

• Communicate with customers in a clear, concise, and professional manner, ensuring understanding and satisfaction.
• Practice active listening to fully understand customer needs and concerns.
• Demonstrate empathy and understanding towards customers, especially when dealing with complaints or challenging situations.
• Exercise patience when interacting with customers to ensure a positive experience.

Customer Education

• Educate customers about program features, usage, policies, and procedures.
• Guide customers on utilizing self-service options and online resources.

Compliance

• Ensure compliance with company policies, procedures, and service standards.
• Manage time effectively by maintaining commitment to published schedules and ensuring timely responses and resolutions to customer inquiries.
• Prioritize tasks based on urgency and importance.

Qualifications:

• Diploma in Business Administration, Communications, or a related field

• Bachelor’s degree is a plus “Students are also encouraged to apply”

Years of Experience:

Less than a year of experience “a high-volume call center environment preferred”

Fresh graduates and students are also encouraged to apply.

Competencies / Behavioral Requirements:

• Strong problem-solving skills with the ability to de-escalate tense situations.

• High attention to detail and reliable in follow-up.

• Self-motivated with a strong sense of initiative and independence.

• Able to work in a dynamic, fast-paced team environment.

Technical Requirements:

• Basic understanding of CRM systems and call center tools.

• Ability to navigate and update client records with accuracy and efficiency.

• Fluent English speaker (verbal and written).

What we offer: 

• Comprehensive health insurance 
• Competitive compensation package 
• Prime central location 
• Discounts on food, beverages, and wellness services 
• Continuous learning and development opportunities 
• A dynamic, inclusive, and supportive work environment 
• A workplace led by Gen Z and Millennials 

Employment type: 

• Full-time 
• On-site 

Working days: 

• Monday to Friday: Night Shift 
• 6th day: Based on need, managed fairly based on priorities and urgency 

Ready to make your mark? 

Apply now for a career that merges your talents with innovation. At WUDUH, your journey to a fulfilling career is just a click away! 

Learn more at wuduh.zenats.com 

Students and fresh graduates are encouraged to apply.  

Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers. 

Stay connected 

We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at WUDUH.  

You can find us on:  

• LinkedIn 
• Instagram 

Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.