ZenHR - HR Functional Support Specialist

About the role:

The HR Functional support will work as the backbone of the company to deliver outstanding oriented support services across all products on ZenHR.

What we offer:

• Flexible working hours and remote/work-from-home option

• Health Insurance coverage from day one at ZenHR

• Catered lunch served daily

• Access to online and in-person Mental Health Sessions

• A Zen work atmosphere
• Great culture and amazing people to work with and learn from

What you will be doing:

• Support customers of ZenHR across all platforms (ZenHR, Akhtaboot, Testello, Cavall, and Career Connect).
• Partner with our customers to effectively answer inquiries through various channels (Phone calls, Emails, Live Chat, Social Media, Zoom calls, WhatsApp, and in-person).
• Responding promptly to account inquiries within the agreed SLAs.
• Verify freemium advertisements and approve the valid ones.
• Assist and answer Job Seeker inquiries on the process of applying to job ads.
• Assist Testello customers in creating personalized assessments based on their needs.
• Assist the sales team by creating demo accounts across all products.
• Train customers on how to use ZenHR products effectively.
• Diagnose software issues and engage with our product, QA, and engineering teams using established processes.
• Take ownership of technical issues and customers' problems from beginning to end.
• Improve our help center by preparing articles and videos that help our customers to navigate the system.
• Collaborate with internal teams and account owners, to identify opportunities for existing customers to use more of our platform and remove roadblocks.
• Aligning business requirements and best practices to implement a technical solution.
• Actively and efficiently manage the implementation of the recruitment solution software in a timely manner.
• Support customers through the implementation process to achieve a high level of customer satisfaction.
• Attend regular product and industry training to be up to date with new features and market requirements.

What you should have:

• Bachelor's degree in Business Administration, Information Technology or any related field.
• 0-2 years of experience in a customer service role or HR Previous experience in a tech company or a start-up is a plus.
• background in Labor Law, social security, and HR Processes.
• knowledge in customer service orientation and satisfaction in providing the assistance required.
• Ability to work in a fast-paced, dynamic, and growing work environment.
• Ability to work independently and as part of a team.
• Efficient organizational skills, attention to detail, and the ability to meet deadlines.
• Effective oral and written communication skills and the ability to interact effectively with the public.
• Maintaining a positive, and professional attitude toward customers at all times.
• Excellent Arabic and English Language skills.