Senior Collections Specialist - External Agency

​​Role and Responsibilities​ :

• Manage delinquent accounts by communicating with borrowers, external agencies, and legal representatives. 

• Negotiate settlements, establish repayment plans, and apply lawful collection techniques (skip tracing, field visits, collateral disposal). 

• Ensure accurate documentation of all collection activities and maintain related reports. 

• Monitor and evaluate external agencies’ performance, support audits, and control payments/invoices. 

• Provide coaching, training, and guidance to recovery officers and external partners to enhance efficiency. 

• Ensure compliance with policies, procedures, and legal requirements in all recovery actions. 

• Take necessary action on severely past-due loans to safeguard organizational interests. 

​​Qualifications and Education Requirements​ 

• Bachelor’s degree. 
• Minimum of 4 years of related experience. 
• Strong computer literacy with solid knowledge of MS Office applications. 
• Demonstrated skills in communication, negotiation, and time management. 
• Ability to work effectively within a team and foster collaboration.