Technical Support

Do you want to make a difference in people's lives? 

We are looking for a Technical Support to join our growing team! 

Who we are:

WUDUH is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence.

Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, WUDUH is where you can grow and succeed. 

Job Objectives:

To provide front-line technical support to end-users for hardware, software, and basic networking issues. The role ensures timely and professional handling of user requests and plays a key role in maintaining IT service quality across the organization.

Responsibilities and Duties:

End-User Support & Troubleshooting

• Respond to user requests via phone, email, or ticketing systems.
• Provide support for hardware such as laptops, desktops, printers, and peripherals.
• Troubleshoot common issues related to system crashes, connectivity, and software performance including MS Office and email.

Setup & Configuration

• Configure new user accounts, devices, and applications in line with IT standards.
• Assist in onboarding and provide basic IT orientation for new hires.
• Ensure users have proper access, credentials, and functioning equipment.

Maintenance & Records

• Conduct regular software updates, antivirus checks, and system inspections.
• Maintain detailed records of support tickets, resolutions, and hardware allocations.
• Support asset tracking and documentation of IT inventory.

Escalation & Team Coordination

• Escalate unresolved or complex issues to the Team Lead or System Administrators.
• Collaborate with the broader IT team during incident response or technical rollouts.
• Participate in support process reviews and suggest areas for improvement.

Qualifications:

• Bachelor’s degree in Computer Science, Data Science, or a related field.
• Entry-level certifications such as CompTIA A+, Microsoft Fundamentals, or equivalent are an advantage.

Years of Experience:  

• Minimum of 1 year of experience in IT infrastructure or technical support roles.

Behavioral Requirements/Competencies:

• Service-minded and professional in handling user requests.
• Organized and dependable with good documentation habits.
• Clear communicator with technical and non-technical users.
• Eager to learn and develop IT troubleshooting skills.
• Calm under pressure and responsive to urgent issues.
• Works well in a team environment and follows escalation procedures.

Technical Requirements:

• Familiarity with operating systems including Windows and macOS and common office applications.
• Experience handling basic networking issues and troubleshooting connectivity.
• Knowledge of ticketing systems, remote support tools, and basic hardware setup.
• Ability to follow IT standards and contribute to documentation.
• Exposure to Active Directory, IP configuration, and inventory systems is a plus.

What we offer: 

• Comprehensive health insurance 
• Competitive compensation package 
• Prime central location 
• Discounts on food, beverages, and wellness services 
• Continuous learning and development opportunities 
• A dynamic, inclusive, and supportive work environment 
• A workplace led by Gen Z and Millennials 

Employment type: 

• Full-time 
• On-site 

Working days: 

• Monday to Friday
• 6th day: Based on need, managed fairly based on priorities and urgency 

Ready to make your mark? 

Apply now for a career that merges your talents with innovation. At WUDUH, your journey to a fulfilling career is just a click away! 

Learn more at wuduh.zenats.com 

Students and fresh graduates are encouraged to apply.  

Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers. 

Stay connected 

We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at WUDUH.  

You can find us on:  

• LinkedIn 
• Instagram 

Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.