Section Manager

Job Description:

Section

• Achieve sales targets and driving revenue for the section by suggesting promotional actions and other sales techniques.
• Oversee product displays and ensuring items are presented attractively and in line with brand standards.
• Monitoring inventory levels, managing stock
• replenishment, and coordinating with the stock team to ensure availability of products in the section.
• Ensure items are correctly tagged and barcoded & conduct random stock takes.
• Resolve discrepancies between physical counts and system records & identify and address issues like theft, damage, or system errors.
• Implement and enforce loss prevention strategies to minimize stock shrinkage due to theft, damage, or administrative errors.
• Track & analyze sales data, customer feedback, stock levels, and staff performance metrics to identify areas for improvement.

Staff

• Leading and motivating staff & solve their issues to ensure high performance and excellent customer service.
• Conduct regular training sessions to keep staff updated on product knowledge, sales techniques, stock handling & high level of customer service.
• Schedule staff shifts and manage daily operations within the section in coordination with the branch managers.
• Provide regular feedback and performance evaluations to the team in coordination with the branch managers.
• Enforce store policies and procedures, ensuring compliance with health and safety regulations.

Customers

• Handle customer inquiries, resolve complaints, and ensure that customers receive prompt and attentive service.
• Collect and analyze customer feedback to identify areasfor improvement and implement necessary changes.

Job Requirements:

• Proven experience as shift manager or in other managerial position
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Analytical mind and familiarity with data analysis principles
• Excellent knowledge of retail management software
• BSc/BA in business administration, sales or relevant field is desirable