Collection Officer

ob Responsibilities:

-0:2 Year of experience

- Collect payments on past due bills.

- Inform clients of overdue accounts and amount currently owed.

- Planning for repayment of debts and preparing repayment schedules according to the debtor’s financial situation.

- Record new commitment to repay debt.

- Always deliver a consistent and professional level of service.

- Achieve set revenue targets and call quality objectives.

- Advise and influence customers on the payment options for debt collection.

- Handle each call promptly and in the correct manner, updating records accordingly.

- Input customer related data accurately and efficiently.

- Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified.

- Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.

- Decide on the correct action when negotiating payments.

- Always follow strict Company policies and procedures, ensuring that legal requirements are met.

- Have the ability to relate to people from a variety of different backgrounds.

- Be persuasive, persistent and self-motivated.

- Show assertiveness, tact and flexibility.

Location : Mall of Arabia , 6 October