Customer Service Representative

Role Overview:

We are looking for a proactive and customer-focused Customer Experience Representative to join Ariika’s Customer Service team. This role is key in delivering a seamless and positive experience for our customers by handling inquiries, resolving issues efficiently, and ensuring satisfaction at every touchpoint.

Key Responsibilities:

• Handle customer inquiries through calls and ensure prompt, professional responses
• Address customer complaints and provide effective, timely resolutions
• Follow up on pending cases to ensure closure and customer satisfaction
• Provide accurate information regarding products, orders, and company policies
• Maintain a positive brand image through every customer interaction

Qualifications:

• Strong communication and interpersonal skills
• Excellent problem-solving abilities with a customer-first mindset
• Ability to handle difficult situations professionally and calmly
• Strong multitasking skills and ability to work under pressure
• Previous experience in customer service or call center roles is a plus