Social Media Moderator - Student Internship

Duties :

Moderate our social media pages.

Report on the difficulties our customers face with recommendations.

Pinpoint the social media pages' weaknesses with recommendations.

Analyze the interaction types with customers and contribute to the team's SOPs

Program Learnings:

External specialized communication skills.

Deep thinking on how to enhance customer experience from this point of view.

Develop and present ideas and recommendation based on what is seen on queue.