Collection Officer

Key Responsibilities

• Contact customers regarding overdue payments and outstanding balances.
• Inform clients about overdue accounts and the total amount due.
• Negotiate suitable repayment plans based on each customer's financial situation.
• Record customer payment commitments accurately and maintain updated records.
• Deliver a professional and consistent customer service experience at all times.
• Achieve assigned collection targets and call quality KPIs.
• Guide customers through available payment options and encourage timely settlement of outstanding debts.
• Handle inbound and outbound calls efficiently while ensuring accurate documentation.
• Update customer information and account details with a high level of accuracy.
• Resolve customer disputes professionally and ensure all necessary follow-up actions are completed.
• Manage challenging customer interactions with confidence, professionalism, and empathy.
• Negotiate payment arrangements in line with company policies and procedures.
• Ensure full compliance with company policies, legal regulations, and operational guidelines.

Qualifications & Skills

• 0–2 years of experience (Fresh graduates are welcome to apply).
• Excellent communication and negotiation skills.
• Strong customer service orientation.
• Ability to work under pressure and meet performance targets.
• Good problem-solving and conflict resolution skills.
• Persuasive, self-motivated, and results-driven.
• Tactful, flexible, and able to communicate effectively with people from diverse backgrounds.
• Good computer skills and attention to detail.