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Account Manager

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تاريخ النشر: يوليو 22, 2025


Location: Abha – Project-Based

Job Purpose:

The Account Manager will oversee and manage client relationships related to a specific project based in Abha. The role involves ensuring the successful delivery of project services, meeting client expectations, and acting as the main liaison between the company and the client throughout the project duration.

Key Responsibilities:

Serve as the primary point of contact for the client on-site in Abha.

Manage daily client communications and ensure expectations are met or exceeded.

Coordinate with internal teams to deliver project milestones as per the agreed timeline and scope.

Monitor project progress, address issues proactively, and ensure alignment with client objectives.

Prepare progress reports and presentations for stakeholders and upper management.

Identify any additional client needs during the project lifecycle and coordinate appropriate solutions.

Handle client feedback and resolve any concerns in a timely, professional manner.

Ensure proper documentation and compliance with project requirements and company policies.

Qualifications:

Bachelor’s degree in Business, Marketing, Project Management, or a related field.

Minimum of 3–5 years of experience in account management, preferably in project-based roles.

Strong organizational, communication, and negotiation skills.

Ability to work independently on-site and coordinate with remote teams.

Proficiency in Microsoft Office and project management tools.

Willingness to be based in Abha for the duration of the project.

Key Performance Indicators (KPIs):

Client satisfaction score (CSAT/NPS)

On-time project milestone completion

Issue resolution turnaround time

Account retention and renewal (if applicable)

Quality and accuracy of reporting

Team and client communication effectiveness



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