Customer Service Manager

Are you passionate about leading teams, enhancing customer satisfaction, and creating seamless service experiences? We’re looking for a Customer Service Manager to lead and develop our customer support team while driving service excellence across all touchpoints.

🔹 Key Responsibilities:

• Lead, train, and motivate a team of customer service representatives to deliver outstanding service.
• Develop and implement customer service policies, procedures, and performance standards.
• Monitor and analyze customer satisfaction metrics and drive continuous improvement.
• Handle escalated customer issues with professionalism and resolve them in a timely manner.
• Collaborate with other departments to ensure a consistent customer experience.
• Prepare regular reports and feedback for senior management.

🔹 Requirements:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Minimum 8 – 9 years of experience in customer service, with at least 2 years in a supervisory or managerial role.
• Strong leadership, interpersonal, and problem-solving skills.
• Experience with CRM systems and customer service software.
• Excellent communication skills in both English and [local language, if applicable].

🔹 What We Offer:

• A dynamic and collaborative work environment.
• Opportunities for growth and professional development.
• Competitive salary and benefits package.