Customer Service Representative

About Tradeling Group

Tradeling Group is MENA’s leading B2B commerce ecosystem, transforming how businesses connect and operate across the region. Established in 2019 and backed by the Government of Dubai, we seamlessly bridge global and regional suppliers with MENA-based demand, offering over one million SKUs across categories such as office supplies, food and beverage, and consumer electronics. Beyond our core B2B marketplace, we provide end-to-end business solutions, including logistics and fulfillment services, tailored procurement solutions for large-scale and recurring needs, as well as digital marketing and growth services to help suppliers and brands expand across the region. Driven by continuous innovation and a customer-first approach, Tradeling Group empowers businesses to trade smarter, faster, and more efficiently across MENA.

Role Overview

As a Customer Service Representative, you’ll handle a wide range of interactions across phone, email, chat, and social media channels. You’ll be a true advocate, providing proactive support and personalized assistance to ensure a high-quality experience for our customers and sellers.

In this role, you will:

• Address inbound and outbound inquiries from customers and sellers efficiently, delivering attentive and personalized support.
• Prioritize personalized support, follow up on unresolved issues, and offer creative solutions.
• Act as a champion for both customers and sellers, advocating their needs to internal teams to improve services and processes.
• Use feedback from interactions to identify improvement areas and provide suggestions.
• Meet performance metrics and work on a rotation-based schedule to ensure consistency.
• Be eligible for monthly performance-based incentives as recognition for your contributions.

Requirements

• Fluent in English and Arabic.
• Proven experience in customer support or a similar role; omnichannel experience preferred.
• Exceptional communication skills to build rapport with customers and sellers.
• Genuine passion for enhancing the experience and going above and beyond.
• Ability to work effectively within a rotation-based schedule, including weekends and holidays.
• Familiarity with CRM systems, chat platforms, and other support tools.
• Transportation provided from office to home for employees working the second shift.

Why Join Us

• Work at a fast-growing, government-backed digital company

• Collaborate with a diverse and talented team

• Be part of MENA’s evolving B2B ecosystem

• Competitive salary and benefits package

• Opportunities for growth, learning, and innovation

Equal Opportunity Employer

At Tradeling, we are committed to diversity, inclusion, and integrity, and we strive to create a workplace that reflects these values. All employment decisions are made based on qualifications, merit, and business needs.

Join Us

Become part of a rapidly growing company and help us shape the next generation of online trade in MENA. We look forward to building something great—together.