Cash Counting and Sorting Officer

The Cash Counting and Sorting Officer performs cash counting and sorting duties within the Branch Management function, supporting the department’s objective of delivering banking services through branches and offices efficiently and accurately. The role ensures operational soundness, service quality, accurate outputs, and adherence to delegated authorities, Bank policies and applicable regulatory instructions.

Responsibilities :

• Count and sort cash by approved denominations and values, recount when necessary, and verify that results reconcile with relevant data and records. 
• Identify and segregate damaged, unfit or non-circulating banknotes in accordance with approved standards and procedures; document and hand them over to the designated party. 
• Perform assigned cash counting, sorting, receipt and handover activities accurately and in accordance with approved procedures and delegated authorities. 
• Verify denominations, quantities, supporting documents and receipt/handover details before commencing or completing cash counting and sorting. 
• Follow up discrepancies, pending items and cash requiring further handling, and resolve or escalate them within established timelines. 
• Complete cash counting, sorting, receipt and handover records and related documentation, maintaining a clear and traceable audit trail. 
• Interact professionally with employees or parties receiving counting and sorting services, providing updates on requests or transactions within authorized limits. 
• Comply with cash receipt and handover procedures, verifying the required documents, approvals, signatures and authorities before completing transactions. 
• Apply relevant verification and customer-related controls, including KYC requirements where applicable, and do not perform actions outside delegated authority. 
• Perform daily reconciliations of counted and sorted cash, verify quantities and values against records, and promptly report any discrepancies. 
• Address inquiries and observations concerning cash counting and sorting and follow up items requiring correction or clarification within specified timelines. 
• Prepare and update daily cash counting, sorting, movement, discrepancy and exception records and reports, ensuring accuracy and completeness. 
• Comply with cash management policies, security controls and regulatory instructions while safeguarding confidential information, cash and other assets. 

Education and Experience :

• Bachelor’s degree in Business Administration, Finance, Accounting, Banking and Finance, or a related discipline. 
• Typically 2–4 years of relevant experience; banking-sector experience is preferred, depending on the nature of the role. 
• Proficiency in relevant systems and applications; analytical and problem-solving skills; accuracy and time management; reporting, communication and teamwork; confidentiality; and adherence to policies and controls.