External Collections Agency Supervisor

Job Summary:

•Enhancing collections and reduce the delinquency ratio on all company products.

•Executing the collections and recovery process in addition to the dealing with the delinquents’ customers and possible for rescheduling arrangements.

•Support daily functions of collections process.

•Identifying reasons of delinquency and communicates them to all related departments to reconsider the polices and process of granting all facilities.

•Following up with the delinquents’ customers according to the FRA’s policies, instructions and the daily collections reports to follow up and collect the delinquents’ facilities.

Job Duties:

•Conducts daily follow up for the external agencies’ activities on assigned cases by reviewing the daily collections reports

•Identifying new improved alternatives ways for recovering dets

•Conducts reviews of performance against the agreed objectives and monitor performance 

•Increase customers awareness by educating customers on timely payments to minimize delinquencies & flow rates thorough higher buckets and stages.

•Keeping trach of productivity reports showing number of calls promises kept and broken…...etc.   

•Responsible for solving the different reasons of disabling customers from paying their dues.  

•Comminating payments and external supervisors’ directions and instructions for following up the external agencies   

•Meeting the set target which communicated by head of collections to minimize delinquencies.

•Conducting added the responsibilities requested by higher level.

Qualifications & Experience

Education : Bachelor's degree in commerce or relevant.

Languages : Good command of written English.

Ideal experience : Professional in Microsoft office tools with Minimum 5 years’ experience in collection field.