F&B Outlet Manager

Position Title: F&B Outlet Manager

Location: Erbil, Iraq

Duration: Full-time

Role Overview:

As an F&B Outlet Manager,  you will be responsible for overseeing the daily operations of our food & beverage outlet, ensuring exceptional service, high-quality standards, and smooth coordination between staff, suppliers, and management. You will be responsible for driving sales, maintaining operational excellence, and creating an outstanding customer experience.

Roles & Responsibilities:

• Oversee daily outlet operations, ensuring efficiency, quality, and compliance with company standards.
• Lead, train, and motivate staff to deliver excellent customer service and achieve performance goals.
• Monitor sales performance and implement strategies to increase revenue and profitability.
• Manage stock, inventory, and supplier relationships, ensuring timely ordering and cost control.
• Handle customer feedback and resolve issues promptly to maintain a high satisfaction rate.
• Collaborate with marketing and operations teams to promote campaigns, events, and seasonal offerings.
• Ensure compliance with health, safety, and hygiene standards.
• Prepare regular reports on outlet performance, sales, and operational challenges.

Skills & Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Proven experience (3-5 years) as an Outlet Manager, Restaurant Manager, or similar role in the F&B industry.
• Proven ability to deliver high-quality guest experiences.
• Excellent written and verbal communication skills in Kurdish, Arabic, and English.
• Strong leadership, communication, and organizational skills.
• Proficiency in Microsoft Office; POS system experience is a plus.
• Ability to work under pressure, manage multiple priorities, and deliver results.