Clinical Quality & Patient Safety Officer

Job Summary:

The Clinical Quality & Patient Safety Officer is responsible for developing, implementing, and monitoring programs and processes that ensure the delivery of safe, effective, and high-quality clinical care. The role ensures compliance with regulatory requirements, internal quality standards, and best practice guidelines, while fostering a culture of safety, learning, and continuous improvement across all clinical services.

Key Responsibilities:

1.  Quality Management & Clinical Governance

• Develop and maintain a clinical quality management framework aligned with national regulations, accreditation standards, and company policies.
• Oversee the creation, review, and implementation of clinical policies, protocols, and standard operating procedures (SOPs).
• Conduct regular audits of clinical documentation, patient records, and service delivery to ensure compliance with quality standards.
• Monitor performance indicators and prepare quality reports for senior management.

2.  Patient Safety

• Lead the development and implementation of patient safety initiatives to minimize risks and prevent adverse events.
• Manage incident reporting systems, investigate patient safety incidents, and coordinate root cause analyses (RCA).
• Develop corrective and preventive action (CAPA) plans to address identified risks.
• Promote a culture of transparency, accountability, and open communication regarding safety issues.

3.  Compliance & Regulatory Requirements

• Ensure all clinical practices comply with Ministry of Health regulations, professional licensing requirements, and telemedicine standards.
• Prepare for and facilitate external inspections, audits, and accreditation processes.
• Maintain updated knowledge of relevant healthcare regulations and patient safety guidelines.

4.  Training & Capacity Building

• Design and deliver training programs for clinical staff on quality improvement, patient safety, and risk management.
• Provide guidance and support to healthcare providers on adherence to best practice guidelines.
• Promote continuous professional development to improve clinical competency and quality outcomes.

5.  Data Analysis & Reporting

• Collect and analyze clinical quality and safety data to identify trends, gaps, and opportunities for improvement.
• Produce monthly, quarterly, and annual reports on key quality and safety metrics.
• Present findings and recommendations to leadership teams.

Qualifications and Experience:

Education:

• Bachelor’s degree in Medicine, Nursing, Pharmacy, or other healthcare-related field (required).
• Master’s degree in Healthcare Quality, Patient Safety, Public Health, or equivalent (preferred).

Experience:

• Minimum 3–5 years of experience in clinical quality management, patient safety, or healthcare governance.
• Experience in telemedicine or digital health services is an advantage.
• Familiarity with national and international accreditation standards (e.g.,CBAHI, JCI).

Key Skills and Competencies:

• Strong knowledge of quality improvement methodologies (PDSA, Six Sigma, etc.).
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and training facilitation skills.
• Ability to work collaboratively with multidisciplinary teams.
• High attention to detail and commitment to ethical practice.