Technical Support Specialist

Company Description

Migrate is a leading business knowledge and networking company based in Jordan that provides innovative business support services to clients in the Middle East and North Africa region and other international markets. Migrate is a one-stop-shop for Outsourcing Services, providing Corporate and Networking Services to facilitate market expansion while reducing costs and risks. Our focus is on reliability and delivery, ensuring that clients can focus on growing their core business. We collaborate with a network of partners worldwide that provide us with direct access to thousands of businesses.

Role Description

This is a full-time on-site role for a Technical Support Specialist, located in Amman. The Technical Support Specialist will be responsible for providing technical assistance to Migrate's clients through phone, email, or in-person communication. The Technical Support Specialist will also be responsible for troubleshooting complex software and hardware issues and ensuring customer satisfaction.

Responsibilities:

• Providing technical support to clients and resolving their IT issues in a timely manner.
• Installing and configuring hardware and software components, as well as troubleshooting network and system problems.
• Monitoring and maintaining computer systems and networks, including security updates, virus protection, and backups.
• Conducting regular maintenance on all IT equipment, including hardware, software, and peripherals.
• Assisting with the implementation of new technology and software applications.
• Documenting and tracking technical issues and resolutions using a help desk ticketing system.
• Collaborating with other IT team members to ensure consistent and effective support.
• Training end-users on new technologies and software applications.
• Maintaining accurate inventory records of all hardware and software assets.
• Assist users with login problems, password resets, and account management.
• Create and update documentation for IT processes, procedures, and troubleshooting steps.

Qualifications:

• Bachelor Graduate degree in related field, Computer Engineering / Computer Science/ Computer Information Systems (CIS) from a recognized University
• 3+ Years of relevant experience as a Technical Support Engineer or System Administrator
• Experience in AD, basic network, and firewall troubleshooting.
• Good knowledge of storage subsystems including SAN, ...
• Good knowledge in virtualization platforms including Hyper-V and VMware ESXi
• Good knowledge in standards for database administration
• Network fundamentals and related basics to IT infrastructure.
• Certifications /Experience in one or more of the following (Windows Server Administrator Associate, Azure Administrator Associate, VMware). ITIL Foundation certification is a plus.
• Ability to prioritize work under pressure and multi-task.
• Excellent command in English language and communication skills.