Business Operations Specialist

Job Description:

• Onboarding & Portal Management: Coordinate the

onboarding process and manage portal access and coding across all departments,

ensuring alignment with agreed Service Level Agreements (SLAs).

 • Digital Product Performance Review: Continuously review and analyze the performance of all

digital products (Cards, Wallets, Savings, Mobile Payments) to identify areas

for improvement and optimization.

• Issue Resolution & Inquiry Management: Handle and

resolve any technical issues or inquiries related to digital products across

internal departments and external stakeholders.

 • Branch & CF Support: Provide timely technical support to MNT Branches and Consumer Finance

(CF) teams regarding digital product-related issues.

• Technical Escalation & Coordination: Raise and manage

technical tickets with relevant internal or external entities, ensuring proper

follow-up and resolution.

 • Customer Ticket Handling: Take ownership of all tickets received from the call center

concerning digital products, ensuring they are addressed and resolved within

SLA

Requirements:

• Bachelor’s degree

• Good command of English

• Strong skills in Microsoft Office applications

• Analytical background with strong problem-solving ability

• Strong interpersonal and communication skills

• Flexibility to work extended or non-standard working hours when required