Call Center Agent (After Sales – Furniture)

Job Description

• Answer inbound calls from customers reporting order issues
• Understand complaints and guide customers on submitting evidence (photos/videos)
• Accurately log all cases on the CRM system
• Handle complaints professionally and de-escalate difficult situations
• Clearly explain return, replacement, and warranty policies
• Provide updates on claim status when needed

Qualifications

• 0–2 years of call center experience (complaints/handling issues is a must)
• Furniture industry experience is preferred
• Strong communication skills in Arabic (English is a plus)
• Good typing speed and CRM usage
• High patience and ability to handle difficult customers
• Minimum high school diploma (Bachelor’s preferred)