Telesales Manager

Position: Telesales Manager

Location: Amman, Jordan

Department: Commercial

Work type: Full-time

About Jo Academy:

Jo Academy is a pioneering Jordanian e-learning platform, established in 2014, offering high-quality, technology-driven education for students from primary to university levels across national, international, and training curricula. With a mission to empower the next generation of learners, Jo Academy supports over two million students with thousands of interactive courses and materials—including during the COVID-19 transition when it produced 5,000 educational videos in just 100 days.

Jo Academy is expanding into the regional market and integrating emerging technologies such as AI-powered adaptive learning, AR/VR, and virtual schools — all while retaining Jordan as its tech hub. The company blends education and innovation with social impact—offering scholarships, educational lab access, and support for underserved communities throughout Jordan.

About the Role

We are seeking a highly driven and experienced Telesales Manager to lead and grow our telesales team. The ideal candidate will be responsible for driving sales performance, setting targets, optimizing conversion rates, and ensuring excellent customer experience across inbound and outbound channels.

Key Responsibilities

• Lead, coach, and motivate the telesales team to achieve monthly and quarterly sales targets.
• Monitor daily performance, conversion rates, and call quality.
• Develop sales scripts, workflows, and best practices to improve efficiency.
• Implement telesales strategies aligned with company goals.
• Conduct regular training sessions and 1:1 coaching for team members.
• Manage team schedules, KPIs, and performance evaluations.
• Collaborate with Marketing, Operations, and Customer Success to optimize lead flow.
• Generate periodic sales reports and insights for leadership.
• Ensure high customer satisfaction through professional communication.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.

• Minimum 6+ years of telesales experience; at least 4 years in a supervisory or managerial role.

• Strong leadership, communication, and analytical skills.

• Proven ability to meet and exceed sales targets.

• Experience in EdTech or service-based industries is an advantage.

• Proficiency in CRM systems and call management tools.

Competencies:

• Behavioral: Strategic thinking, leadership, innovation, ethical judgment, communication, problem solving, change management, and collaboration.
• Technical: Digital transformation, e-commerce analytics, growth marketing, performance tracking, and user experience optimization.

Why Join Us?

• Fast-growing EdTech company

• Competitive package and career growth

• Energetic, supportive work environment

*Only shortlisted candidates will be contacted .