Assistant store manager

JOB DESCRIPTION

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ROLE OUTLINE

Job Title:

Assistant Manager

Job Code:

Division:

Operations

Department/ Location:

Operations

Reports to:

Store Manager

Immediate Subordinates:

Shift Manager, Cashier, Muallem & Store Crew

CORE PURPOSE OF THE JOB: (What is the reason that this job exists; what is the overall aim of this role?)

✓ Assist Store Manager in running store operation in accordance with Shawarmer standards,

✓ Assistant manager must be able to create strong leadership, define operation plans, provide trainings, oversee subordinates and harmonize the available resources with both internal and external resources.

JOB DESCRIPTIONS

✓ Help Store Manager in creating restaurant targets.

✓ Help in driving incremental sales growth by encouraging suggestive selling techniques daily.

✓ Must help Store Manager in controlling (cost control, cash flow, expenses etc.) and their impact on the Restaurant.

✓ Ensures all cash handling and cash register functions are performed in an accurate and consistent manner, and in full accordance with company procedures.

✓ Support Store in responding to Customer complaints to achieve recovery

✓ Support Store Manager in maintaining the equipment

✓ Help Store Manager implement new marketing programs, including the display of POP marketing/merchandising materials and corresponding training of employees.

✓ Drives product quality, taking corrective action when necessary to ensure quality.

✓ Assist Store Manager in preparing restaurant’s report in daily, weekly and quarterly basis

✓ Ensures the proper types and amounts of materials, supplies and food are ordered and stocked

✓ Assist Store Manager in creating a fun/challenging environment, driving monthly/quarterly communication and involvement of all employees by celebrating successes, rewarding positive performance, and providing leadership/direction for improved results.

✓ Assist in conduction in-store training processes and procedures for all employees and follows up to ensure thorough execution of training standards.

✓ Executes detailed and timely Store Orientations for new employees.

✓ Supports and directs employees by coaching, counselling and teaching to accomplish tasks and remove barriers to performance satisfaction.

✓ Assist in facilitating the development of all employees using the Performance Appraisal Review form and other tools to enable career advancement.

✓ Assist in Managing employee relations issues as directed by the HR Policy and communicates to appropriate supervisors in a timely manner.

✓ To train shift Supervisor in developing him to next level

✓ Run Store in the absence of Store Manager

✓ Run Shift or coach Shift Manager on how to run a shift

JOB DESCRIPTION

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KEY PERFORMANCE INDICATORS (KPI)

✓ Operational Excellence (quality, Service and Cleanliness)

✓ Sales Growth

✓ Achieve Profitability

✓ People Metrics (morale, retention, development)

KEY RELATIONSHIPS Internal (i.e., colleagues, other business units or departments)

Shift Supervisor, Store Manager, Crew, Assistant Manager, Muallem, Cashier External (i.e., suppliers, customers, service providers)

Service Provider, Support department, customers

QUALIFICATIONS

✓ degree holder and/or two to three years management experience in a food service and/or retail environment. Restaurant experience is a plus.

✓ Demonstrated ability to positively affect sales and profitability.

✓ Demonstrated ability to select, retain and develop employees/management.

✓ Solid working knowledge and troubleshooting skills related to the management of various financial statements/reports.

✓ Possesses a high degree of drive with a proven track record of achieving results.

✓ Excellent communication and problem-solving skills.

✓ Demonstrated track record for flexibility and urgency in prioritizing and organizing projects and duties for all employees.

✓ Proficiency in computer skills, i.e. back office systems, Microsoft Word, Excel.

REQUIRED COMPETENCIES:

✓ Decision Making - Can make decisions and take responsibility for them.

✓ Analytical Thinking - Applies logic to solve problems and get the job done.

✓ Leadership - The ability to establish a team effort that promotes working towards a common goal.

✓ Creative Thinking - Ability to look outside the box and develop new strategies.

✓ Initiative - Ability to obtain information from several sources to address present needs.

✓ Problem-Solving - Solves problems while ensuring rules and directives are followed

✓ 3 to 5 years of experience in Store Operations related position, with at least 2 years of experience in a Managerial position

APPROVALS/ ACKNOWLEDGEMENT: (please print name and signature)

Job Holder

Date

Direct Manager

Date

Regional Manager

Date

Human Resources Manager

Date

JOB DESCRIPTION

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