Customer Success Manager

Key Responsibilities:-

·        Own and manage a portfolio of B2B clients (brokers, developers, agencies) from onboarding to renewal that will be managed by a team of account mangers.

·        Lead structured onboarding and ensure fast time-to-value for new customers.

·        Drive customer retention, contract renewals, and long-term account growth.

·        Identify, pitch, and close upsell and cross-sell opportunities (higher packages, premium leads, data products, AI tools, co-branding solutions).

·        Monitor customer performance and ROI in terms of Lead volume & quality, CPL & conversion trends, Product usage & engagement.

·        Conduct regular business reviews with clients and senior stakeholders.

·        Act as a strategic advisor to clients, aligning Aqarmap’s solutions with their growth objectives.

·        Increase product adoption and ensure customers are fully utilizing available features.

·        Proactively manage risks and prevent churn before contract end.

·        Collect structured customer feedback and share insights with Product, Sales, Marketing, and Management.

·        Collaborate closely with Sales on expansion and renewal opportunities.

·        Maintain accurate CRM records, forecasts, and account plans.

·        Represent the voice of the customer inside the organization.

Requirements:-

·        3–6+ years of experience in B2B Customer Success, Account Management, or Client Services.

·        Proven track record in retention, renewals, and revenue expansion.

·        Experience in subscription, SaaS, marketplace, media, or digital platforms.

·        Strong commercial mindset with negotiation and closing skills.

·        Data-driven and comfortable analyzing performance metrics and ROI.

·        Excellent communication, presentation, and relationship-management skills.

·        Ability to manage senior stakeholders and decision-makers.

·        Highly organized, proactive, and solution-oriented.

·        Comfortable working in a fast-paced, growth environment.

·        Experience in real estate, proptech, or B2B marketplaces is a strong advantage.