Operations Manager

Do you want to make a difference in people's lives? 

We are looking for an Operations Manager to join our growing team! 

You will support the Operations department in its daily efforts to make a lasting impact on communities. We are looking for a detail-oriented professional, eager to learn and grow as we continue to expand our mission.

Who we are:

WUDUH is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence.

Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, WUDUH is where you can grow and succeed.

What you will be doing: 

As an Operations Manager at Wuduh, you'll be crucial in crafting engaging learning experiences that drive exceptional outcomes across our organization. Your responsibilities will include:

• Strategic Planning: Develop and implement operational strategies to enhance productivity, efficiency, and customer satisfaction.
• Team Leadership: Supervise and motivate a team of operations staff, providing guidance, training, and performance evaluations.
• Process Improvement: Identify opportunities for process optimization and implement solutions to streamline operational workflows.
• Quality Assurance: Establish and monitor quality control standards to ensure services and deliverables meet company standards.
• Compliance Management: Ensure adherence to industry regulations and company policies, maintaining high ethical standards and legal compliance.
• Resource Allocation: Manage budget allocation, resource planning, and allocation to support operational objectives.
• Vendor Relations: Oversee relationships with external vendors and service providers to maintain seamless operational processes.
• Reporting and Analysis: Generate and analyze operational reports to track key performance indicators and identify areas for improvement.

Who you are: 

• Education: Bachelor’s degree in business administration, Operations Management, or a related field. Master's degree is a plus.
• Experience: Minimum of 5 years of experience in operations management, preferably within the financial services industry.
• Having a Project Management Professional (PMP), Six Sigma, or any other project management certificate is considered an advantage.
• Leadership Skills: Proven ability to lead and develop a high-performing operations team.
• Analytical Skills: Strong analytical and problem-solving skills focused on continuous improvement.
• Regulatory Knowledge: In-depth understanding of industry regulations, compliance, and best practices.
• Communication: Excellent verbal and written communication skills to effectively collaborate with teams and stakeholders.
• Technology Proficiency: Using relevant software and tools to enhance operational efficiency.

What we offer: 

• Comprehensive health insurance
• Competitive compensation package
• Prime central location
• Discounts on food, beverages, and wellness services
• Continuous learning and development opportunities
• A dynamic, inclusive, and supportive work environment
• A workplace led by Gen Z and Millennials

Employment type:

• Full-time
• On-site

Working days:

• Monday to Friday
• 6th day: Based on need, managed fairly based on priorities and urgency

Ready to make your mark?

Apply now for a career that merges your talents with innovation. At WUDUH, your journey to a fulfilling career is just a click away! 

Learn more at wuduh.zenats.com

Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers. 

Stay connected 

We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at WUDUH.  

You can find us on:  

• LinkedIn 
• Instagram