Pre-Sales Specialist (EdTech Partnerships)

The Pre-Sales Specialist (EdTech Partnerships) is responsible for driving the technical success of partner solutions integrated within the Classera LMS ecosystem. This role will work closely with EdTech partners, Sales, Customer Success, and Product teams to ensure smooth solution positioning, accurate technical validation, and compelling demonstrations to customers.

The ideal candidate understands both SaaS / EdTech technical environments and education workflows, and can translate partner capabilities into clear value propositions that align with customer needs in KSA and the wider region.

🟩 Key Responsibilities

1. Partner Solution Enablement & Evangelism

• Act as the technical ambassador for all EdTech partner solutions integrated with Classera LMS.
• Maintain in-depth knowledge of partner features, technical capabilities, roadmaps,and integration points.
• Support Sales teams with positioning, use-case mapping, and competitive differentiation for each partner solution.

2. Pre-Sales Support for Deals

• Conduct tailored demos and presentations explaining how partner solutions work inside Classera’s ecosystem.
• Support opportunity qualification by validating technical feasibility, integration readiness, and customer requirements.
• Build customer-facing solution architectures, workflow diagrams, and technical write-ups.
• Respond to RFPs, RFQs, and technical questionnaires related to partner products.

3. Integration Knowledge & Technical Coordination

• Understand the Classera integration framework (APIs, SSO, LTI, data sync, etc.).
• Coordinate with the Product & Engineering team for advanced integration feasibility checks.
• Ensure all partner solutions are accurately represented in demo environments and documentation.

4. Collaboration With Sales & Customer Success

• Participate in key customer meetings to support partner solution proposals.
• Work with Sales to co-build win strategies for opportunities involving partner solutions.
• Support Customer Success during onboarding or early adoption challenges related to partner integrations.
• Provide training sessions to Sales and CS teams to ensure strong internal understanding of partner offerings.

5. Market Intelligence & Feedback Loop

• Provide structured feedback to Product and Partnerships teams about:
• Customer needs
• Competitor movements
• Partner gaps
• Market trends in EdTech
• Participate in partner roadmap discussions and represent customer interests from the field.

🟧 Performance KPIs

• Win rate of opportunities supported involving EdTech partner solutions
• SLA compliance for technical inputs, demos, and RFP support
• Demo quality and conversion to next-stage opportunities
• Accuracy of technical documentation and solution designs
• Internal stakeholder satisfaction (Sales, CS, Product)
• Partner satisfaction with Classera’s pre-sales engagement

🟦 Required Qualifications

Education & Experience

• Bachelor’s degree in computer science, engineering, information systems, or a related field.
• 3+ years of experience in pre-sales, solution consulting, or technical sales.
• Experience in SaaS, EdTech, LMS platforms, or system integrations strongly preferred.
• Familiarity with KSA education sector is a plus.

Technical Skills

• Strong understanding of API-based integrations, SSO, LTI, cloud platforms, and data workflows.
• Ability to create technical diagrams (Visio, Draw.io, LucidChart).
• Strong presentation and demo delivery skills.
• Ability to understand partner product documentation and translate it to business value.