Chargeback Analyst

Key Responsibilities:

The position is responsible for processing basic and more complex disputes for prepaid

cards on behalf of NymCard. Working primarily in fraud cases and service-related

dispute cases, responsible for direct task execution and deliverables

• Review evidence or case presented and leveraging acquirer/schemes dispute

resolution management rules to determine the validity of each claim and its potential for

recovery

• Receive new dispute from Clients, end users , for assigned portfolio / VISA /Master

• Record & Update new copy requests & Chargebacks in the Chargeback File and action

all cases within TAT, ensure to check chargeback cases in case of any rejects within TAT.

• For All fraudulent transaction ensure checking and updating fraud reporting, exception

filing and confirming blocking of the card before initiating the case.

• Processing Visa / MasterCard Copy Requests, Chargebacks & re-reject entries as per

the nature of the disputes following schemes Rules and regulation.

• Uploading of supporting documents through Visa Online (VROL) & MasterCom within

TAT.

• Ensure to check & download the fulfilments from Visa Online & MasterCom, and MIS

within TAT and update the file.

• Ensure to update the Re-presentment within TAT from the processing date, valid re-

presentment cases to share with the client for closure of the case.

• All ONUS won cases to be updated on ONUS DR sheet immediately without any

failure.

• Preparing customer letters within TAT.

• Updating Clients & the users Cycle by Cycle.

• Updating client inquires and status of the dispute cases immediately/ same date.

• Ensure to provide support for chargeback / reconciliation team.

• Ensure all incoming disputes from different channels reviewed on a daily basis. In case

of missing service requests, mail in a daily tracker the case to be action informed &

escalated to the client.

• All chargeback docs to be kept saved in chargeback folders by end of the day adhering

to the clean desk policy.

• Provide help & support in case of team member absent.

• Ensure issues concerns are escalated to the Senior member / Manager.

• Ensure to review chargeback cases and inform the clients once cycle got over.

Key Measures:

• Reduce operating cost or financial losses to NymCard

• Fight fraud and eliminate chargebacks

If you are a proactive and results-driven individual with a passion for resolving

complex financial disputes, we invite you to apply for this challenging and rewarding

role as a Chargeback Specialist at NymCard. Join us in our mission to provide

exceptional service and support to our clients while minimizing financial risk and

ensuring compliance with industry regulations.