Financial Inclusion Liaison Officer

The Financial Inclusion Liaison Officer is responsible for carrying out duties within the scope of their role under Branch Management, supporting the department’s objective of delivering banking services through branches and offices efficiently and with high quality, while ensuring operational soundness, customer service, and compliance. The officer ensures the accuracy of outputs, service quality, adherence to delegated authorities, policies, and relevant regulatory instructions.

Responsibilities:

1. Execute assigned tasks and transactions accurately and within the specified timeframes, in accordance with established procedures and delegated authorities.

2. Review the completeness of data, documents, and approvals before completing or forwarding any work.

3. Follow up on open cases, outstanding requirements, and exceptions until closure or escalation within the specified timeframes.

4. Update systems and records and maintain supporting evidence and documents accurately and in a traceable manner.

5. Provide or oversee banking services to customers in accordance with service standards, delegated authorities, and approved procedures.

6. Execute or review daily transactions and verify the accuracy of data, documents, signatures, and approvals before completion.

7. Verify the fulfillment of Know Your Customer (KYC) and due diligence requirements, as well as applicable regulatory instructions, before providing related services.

8. Execute or review cash handling, counting, sorting, reconciliations, and daily records, as applicable to the scope of the role, and report any discrepancies.

9. Receive and address customer requests and feedback within the scope of delegated authority, or escalate them as necessary, and follow up until closure within the specified timeframes.

10. Prepare and review daily reports, records, pending cases, and exceptions, and submit them to the direct supervisor.

11. Comply with the Bank’s policies and procedures and relevant regulatory instructions, while maintaining the confidentiality of the Bank’s, customers’, and employees’ information.

12. Coordinate with relevant departments and units and provide the required information within the scope of delegated authority to ensure task completion and address dependencies.

13. Participate in improving procedures, systems, and controls, and propose initiatives that enhance efficiency and quality while reducing risks and errors.

Education and Experience:

1. A bachelor’s degree in Business Administration, Finance, Accounting, Banking and Financial Sciences, or a related field relevant to the role.
2. Typically, 2–4 years of relevant experience, preferably in the banking sector, depending on the nature of the role.
3. Proficiency in relevant systems and applications, analytical and problem-solving skills, accuracy and time management, report preparation, communication and teamwork, confidentiality, and compliance with policies and controls.