Physical Security Officer

Live your potential with DFS Aviation Services

We are a part of the DFS Group, one of the largest air navigation service providers in the world. We focus on the provision of air navigation services and the sale of software solutions, consulting, training services to airports and air navigation service providers worldwide. As a modern aviation company, we guarantee the perfect mix of proven experience and progressive ideas. High quality standards are just as much part of our philosophy as a lean organization, international networking and honest ambitions. We offer our employees and associates challenging and creative jobs with one of the most secure and attractive employers in Germany, in one of the most exciting industries.

Discover What's Possible

In partnership with dans, DFS Aviation Services is looking for a Physical Security Officer to join our team in Dubai, whereby they will be responsible for delivering a compliant, effective, and efficient airport pass service to all employees, contractors, and visitors. The position will ensure that airport pass requirements are managed accurately and in accordance with relevant procedures, while supporting smooth operations and contributing to the achievement of wider business objectives. An ideal candidate is a well-organized and confident professional with strong communication and teamwork skills. They manage time and priorities effectively while maintaining a high level of attention to detail and accuracy when monitoring information. They demonstrate tact and discretion when dealing with people and handling documents, communicate with confidence, and remain customer-focused with a strong commitment to delivering exceptional service.

This role will be with Dubai Air Navigation Services (dans), based at Dubai International Airport (DXB) or Maktoum International Airport (DWC) depending on operational requirements. Dans provides air navigation services at four airports in the UAE, one of which is the world's busiest airport for international passengers, where their mission is to empower and develop all their people in delivering world-leading air navigation services that exceed every standard, assure their customers, and shape global innovation.

Your Responsibilities

• Ensure the completion of all activities required to ensure all employees, contractors and visitors are fully supported and able to obtain the required passes on time.
• Supporting applicants in completing applications and obtaining any supporting documentation. Ensuring all documentation provided is fully compliant with current requirements and is managed in line with policy and statutory obligations.
• Responsible for ensuring the correct procedures for all types of airport security and other passes are followed. Keep up to date with any changes to the pass application process and ensure the update of the internal processes, procedures and policies as and when required.
• Liaison with key stakeholders including the Police, Airport Pass Offices, airport authorities and the applicants, track all pass applications and ensure applicants are kept informed of progress. 
• Forming and maintaining professional working relationships with all stakeholders is essential.
• Manage the maintenance and updates to databases, files and trackers in line with operational, statutory and audit requirements, standards and policies and ensure data integrity at all times.
• Work efficiently and comply with all office systems, standards, policies and procedures.
• Answer all telephone calls professionally, promptly and effectively, redirect calls appropriately and where necessary take message and pass these to the correct person.
• Adhere to the applicable information security policies and procedures of dans.
• Attend Safety and Information Security awareness sessions conducted within dans.
• Undertakes similar or related duties as directed by senior management.

Your Qualifications

• Minimum of 2 years’ experience in data processing and in an administration position.
• Knowledge of online/manual government pass application processes.
• Knowledge of airport security requirements, including physical access control.
• Aviation industry experience preferable.
• Knowledge of administration and management processes within a large organization.
• Time Management skills
• Teamwork
• Effective communication skills
• Attention to details and information monitoring
• Shows confidence in communication
• Tact and discretion when dealing with people and documents
• Customer-focused with a drive to deliver exceptional service

What you get

• A competitive salary package, that is excellent compared to industry standards.
• An annual airfare allowance to visit your family and friends at home, contribution to your children's school costs, excellent medical insurance coverage for all our employees and life insurance.
• Work life balance based on fair, transparent and employee-friendly shift models, working hours and a generous leave entitlement.
• Corporate culture which is characterized by professionalism, which has focused on staff and client needs for decades.

Working @ DAS

Working at DFS Aviation Services means working in a diverse and dynamic team of professionals being passionate about advancing aviation safety and efficiency. Since 2017, the #DASTeam has grown to over 400 team members participating in various air traffic management projects at 17 locations in 6 countries. Our people come from a variety of backgrounds, bringing unique skills and perspectives that enrich our company culture and drive innovation in air traffic management. From air traffic controllers to software developers and engineers, and from project managers to customer service experts, our #DASTeam works collaboratively to ensure the skies remain safe for everyone of us.