Store Manager

JOB DESCRIPTION

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ROLE OUTLINE

Job Title:

Store Manager

Job Code:

Division:

Operations

Department/ Location:

Operations

Reports to:

Area Manager

Immediate Subordinates:

Assistant Manager, Shift Supervisor, Cashier, Muallem & Store Crew

CORE PURPOSE OF THE JOB: (What is the reason that this job exists; what is the overall aim of this role?)

✓ Manage the entire operation of restaurant according to the rules and regulations set by the company

✓ To reach the goal, the 100% customer satisfaction,

✓ Must be able to create strong leadership, define operation plans, provide trainings, oversee subordinates and harmonize the available resources with both internal and external resources.

JOB DESCRIPTIONS

✓ Create store targets and communicate to the staff restaurant targets.

✓ Drives incremental sales growth by encouraging suggestive selling techniques daily.

✓ Controls (cost control, cash flow, expenses etc.) and their impact on the Store profitability.

✓ Ensures all cash handling and cash register functions are performed in an accurate and consistent manner, and in full accordance with company cash policy procedures.

✓ Ensure Store staff is responding to Customer complaints to achieve recovery

✓ Support store team in maintaining the equipment.

✓ Help Management team implement new marketing programs, including the display of POP marketing/merchandising materials and corresponding training of employees.

✓ Drives product quality, taking corrective action when necessary to ensure quality.

✓ Manage in preparing restaurant’s report in daily, weekly and quarterly basis

✓ Ensures the proper types and amounts of materials, supplies and food are ordered and stocked

✓ Supervise in creating a fun/challenging environment, driving monthly/quarterly communication and involvement of all employees by celebrating successes, rewarding positive performance, and providing leadership/direction for improved results.

✓ Monitor implementation of in-store training processes and procedures for all employees and follows up to ensure thorough execution of training standards.

✓ Executes detailed and timely Store Orientations for new employees.

✓ Supports and directs employees by coaching, counselling and teaching to accomplish tasks and remove barriers to performance satisfaction.

✓ Supervise in facilitating the development of all employees using the Performance Appraisal Review form and other tools to enable career advancement.

✓ Supervise in Managing employee relations issues as directed by the HR Policy and communicates to appropriate supervisors in a timely manner.

✓ Run Shift occasionally and always coach Shift supervisor on how to run effective shift.

✓ Effective Communication between his Direct Manager and his staff

✓ Ensure standard procedures are being adhered to 100%

✓ Provide daily targets to shift manager

✓ Ensure everyone is following Hygiene and Safety regulation

✓ Handle customer inquiries and complaint

✓ Over see ordering and scheduling in the store

JOB DESCRIPTION

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KEY PERFORMANCE INDICATORS (KPI)

✓ Operational Excellence (quality, Service and Cleanliness)

✓ Sales Growth

✓ Achieve Profitability

✓ People Metrics (morale, retention, development)

KEY RELATIONSHIPS Internal (i.e., colleagues, other business units or departments)

Assistant Manager, Shift Manager, Muallem, Crew, Cashier, area manager External (i.e., suppliers, customers, service providers)

Service provider, support department personnel and customers.

QUALIFICATIONS

REQUIRED COMPETENCIES:

✓ Decision Making - Can make decisions and take responsibility for them.

✓ Analytical Thinking - Applies logic to solve problems and get the job done.

✓ Leadership - The ability to establish a team effort that promotes working towards a common goal.

✓ Creative Thinking - Ability to look outside the box and develop new strategies.

✓ Initiative - Ability to obtain information from several sources to address present needs.

✓ Problem Solving - Solves problems while ensuring rules and directives are followed

✓ 3 to 5 years of experience in Store Operations related position, with at least 2 years of experience in a Managerial position

✓ Strong in English language both oral and written

✓ Must be familiar with ORACLE

APPROVALS/ ACKNOWLEDGEMENT: (please print name and signature)

Job Holder

Date

Direct Manager

Date

Regional Manager

Date

Human Resources Manager

Date