Senior CP Caseworker - South

Terre des hommes - Lausanne is seeking 1 qualified Senior CP Caseworker based in the South (Between Saida & Tyre) for one of its projects in the South.

Job Purpose / Main Functions:

The Senior CP Case Worker manages and supervises project implementation as a representative of Tdh, ensuring alignment with Tdh’s mandate, commitments, and international standards. They are responsible for the strategic implementation and managerial coordination of the case workers, overseeing CP case management within Tdh and with local partners. This includes ensuring the effective execution of case management processes, providing guidance and support to the CP Case Worker team, and validating the quality of their work.

Key Responsibilities:

• Provide and oversee individual CP case management for children and youth, ensuring adherence to all case management steps, tools, and procedures.

• Support families and caregivers, ensuring their active involvement in the case management process.

• Foster effective communication and collaboration with caseworkers and service providers involved in case management.

The Senior CP Case Worker upholds strong ethical standards and professionalism, fostering an environment where children and their families are empowered to actively participate in their development. They contribute to strengthening social ties, promoting community solidarity, and enhancing resilience within families and communities.

Job Duties & Responsibilities:

Programme planning and implementation:

• Leads the development of detailed activity plans in collaboration with the Senior CP officer, taking into account program priorities, budget constraints, staff capacity, and identified needs.

• Ensures the identification, documentation, analysis, and appropriate response to protection needs, while implementing measures to mitigate Child Protection (CP) risks. Conducts monthly reviews of open cases to ensure regular supervision and proper follow-up of case management.

• Supervises CP case workers team by assigning tasks based on priorities, providing support in the execution of activities to effectively achieve project objectives.

• Contributes to the identification of cases involving neglect, abuse, exploitation, and coercion of children. Ensures timely reporting of identified cases to case workers and manages referrals from the community.

• Ensures adherence to National SOPs, guidelines, referral mechanisms, Child Protection Minimum Standards, Tdh's code of conduct, and humanitarian and CP principles when assisting children.

• Incorporates considerations of gender, age, protection, and environmental factors into program design, implementation, and reporting. Ensures activities are conducted in a manner that addresses the needs of vulnerable groups, such as Unaccompanied and Separated Children (UASCs), Children Associated with Armed Groups and Armed Forces (CAAFAGs), and Children with Disabilities.

• Supervises and monitors the CM process and ensures that cases under assistance receive all the care and support needed. Promotes child mainstreaming.

• Ensures that all child safeguarding issues and protection needs are raised timely and safely through appropriate communication channels. Ensures that children and families are aware of child safeguarding issues and know how to raise concerns. Ensures confidentiality and dignity when dealing the cases.

• Ensures that all activities are safe and appropriate to the security context, to the capacities of all groups involved, culturally accepted and non-harmful. Communicates timely about possible concerns.

• Provides briefings on child safeguarding and appropriate behavior with children to all CM staff. Ensures any concerns are reported and addressed immediately.

Information management and monitoring:

• Ensures the accurate documentation of cases by reviewing files and databases, maintaining confidentiality, and ensuring compliance with data protection and information-sharing protocols.

• Contributes to maintaining an up-to-date service mapping of local service providers, ensuring that case workers are informed about available services.

• Organizes and leads weekly case management meetings with the CM team to facilitate the dissemination of critical information from the field and other sectors, as well as updates from the management.

• Provides support for individual cases as needed and ensures ongoing monitoring of all aspects of case management services.

• Facilitates and participates in case conferences for complex cases, ensuring the involvement of relevant stakeholders.

• Monitors case documentation by reviewing files and databases, compiling data, and identifying trends in case management.

• Reviews staff caseloads to ensure they are manageable and communicates any challenges to the line manager.

• Provides regular updates to other Tdh departments and programs on case management activities, fostering collaboration and promoting child protection mainstreaming across teams.

• Leads data collection during needs assessments, baseline studies, and periodic evaluations, and provides feedback on findings to relevant stakeholders.

Reporting

• Ensures adequate data collection and data storage of all activities and prepares timely weekly/monthly/quarterly activity reports. Supports the line manager in submitting internal and donor reports as per schedule.

• Reviews and updates the action plan and the budget with the line manager, in order to direct future activities and spending or change of expenses forecasted.

• Identifies any major discrepancy/delay that may arise in project implementation and reports immediately to the line manager.

• Keeps proper records of expenditures and reports on these to the line manager.

Organisational Policies:

• Respects the Tdh’s Global Code of Conduct (GCD), Child Safeguarding Policy (CSP), Prevention from Sexual Exploitation and Abuse Policy (PSEA) and Policy on Gender and Diversity and its principles of child protection, ensuring the policy’s implementation and prompt notification of the CSP/PSEA Focal Point with any information regarding potential breachs of the policy.

• Is aware of, abides by and promotes the practices and values set out in all other Tdh policies and procedures such as the Internal Regualtions, Standard Operating Procedures and other policies.

• Undertake all other duties that may be requested by the line-manager and that are compatible with the job.

• Participate actively in weekly and monthly coordination meeting with the line managers.

Other

• Support the other teams and his/her line manager

• Undertake all other duties that may be requested by the line-manager and that are compatible with the job.

• Attends and takes proactive part in key meetings including clusters, governmental coordination meetings, Tdh internal meetings, bilateral meetings in order to ensure coordination and information sharing.

• Represents Tdh on local exercises in his/her geographic area of responsibility. Makes sure that a positive and professional image of Tdh is conveyed. In particular, ensures that Tdh’s mandate, thematic policies, ethics, values and views are followed in relation to third parties.

• In the event of an emergency, the Senior CP Caseworker will need to demonstrate flexibility and adaptability in response to the evolving situation. The senior CP case worker will be responsible for ensuring that interventions remain relevant and in alignment with Tdh’s contingency and response plan, while addressing the specific context of the emergency. This will involve adjusting strategies to manage the immediate risks and needs related to child protection (CP), ensuring that resources and support systems are accessible to vulnerable populations. Moreover, the duty station may change based on the emergency context, requiring to be adaptable and ready to move to different locations as necessary to provide effective support.

Job Requirements:

1. Academic Background:

Bachelor Degree in relevant field (Psychology, social work…).

2. Experience:

At least 5 years of experience in Social Work and Case Management Intervention. Experience working with children and youth exposed to abuse, violence and exploitation.

3. Technical Competencies:

a) Good knowledge in Child Protection and Gender Based Violence

b) Able to deal with different age groups (children, adolescents, youth)

c) Able to work afternoon/night shifts– 2 or 3 times per week.

d) Ensure quality in monitoring and reporting

e) Provide respect for the institutional framework

f) Being culturally sensitive

g) Flexibility and ability to work under pressure (responding to high risks cases).

4. Other Skills:

a) Good communication and facilitation skills

b) Self-management

c) Mission orientation

d) Teamwork

e) English and Arabic (written, read and spoken - not mandatory)

f) Computer skills

g) Driving license (not mandatory)