Business Quality Officer

Responsibilities:

• Conduct regular on-site visits to businesses that have acquired Point of Sale (POS) systems from the bank.

• Ensure that business owners and staff are knowledgeable about the functionalities and features of the POS systems provided by the bank.

• Conduct training sessions to educate users on proper POS usage, troubleshooting procedures, and best practices.

• Identify and address any technical issues, malfunctions, or abnormalities in the POS systems.

• Verify the accuracy and efficiency of transactions processed through the POS devices.

• Ensure that businesses are utilizing the POS systems effectively for seamless and secure transactions.

• Act as a point of contact for businesses requiring assistance with POS-related issues.

• Collaborate with technical support teams to resolve any problems promptly.

• Maintain detailed records of site visits, including observations, recommendations, and issue resolutions.

• Prepare reports summarizing the overall quality status of POS systems across various locations.

• Build and maintain positive relationships with business owners and staff to ensure ongoing satisfaction with the bank's POS services.

• Gather feedback from businesses regarding their experiences with the POS systems and any additional features or support they may require

Qualifications:

• Bachelor’s degree in information technology, Business, or a related field.

• Previous experience in a similar role.

• Excellent communication and interpersonal skills.

• Ability to conduct training sessions and effectively communicate technical information to non-technical users.

• Proactive approach to problem-solving and continuous improvement.

Language:

Arabic (English is a plus).