HR Operations and ER Team Leader

About the Role:

First Iraqi Bank (FIB) is looking for HR Operations and ER Team Leader to support and enhance the Bank’s digital banking channels and integration services.

The Team Leader – Human Resources Operations and ER oversees the activities related to the scope of the role within Human Resources, supporting the department’s objective of managing the employee lifecycle, payroll, benefits, and HR operations in a manner that supports the Bank’s needs and compliance requirements. The role ensures the accuracy of outputs, quality of service, and adherence to authorities, policies, and the instructions of the relevant regulatory bodies.

Key Responsibilities:

Distribute work among the team, follow up on worklists, pending cases, and priorities, and ensure balanced workloads.

Review the quality of outputs and recurring errors, and take corrective actions within the assigned authority.

Provide technical guidance and on-the-job training, handle escalated cases, and support less experienced employees.

Monitor team productivity, service levels, and quality, and submit performance reports and observations.

Implement and follow up on recruitment, onboarding, employment changes, leave, and separation procedures in accordance with approved policies and approvals.

Maintain and update employee data and files, verify their accuracy and completeness of documentation, and maintain confidentiality.

Process or review payroll and benefits inputs, deductions, and adjustments, and ensure the availability of supporting documents and approvals.

Update Human Resources systems, verify data integrity, and process requests and changes within the approved timeframes.

Apply the Bank’s policies, legal requirements, social security requirements, and related instructions within the scope of the role.

Prepare workforce, attendance, leave, payroll, and KPI reports, and verify their consistency with Human Resources records.

Comply with the Bank’s policies and procedures and the instructions of the relevant regulatory authorities, and maintain the confidentiality of the Bank’s, customers’, and employees’ information.

Coordinate with relevant departments and units and provide the required information within the assigned authority to ensure completion of work and address dependencies.

Participate in improving procedures, systems, and controls, and submit proposals that enhance efficiency and quality and reduce risks and errors.

Requirements:

Bachelor’s degree in Human Resources Management, Business Administration, Accounting, Law, or a field related to the nature of the position.

Relevant experience of usually no less than 4–6 years, with experience in follow-up or technical supervision.

Proficiency in using relevant systems and applications, analysis and problem-solving, accuracy and time management, report preparation, communication and teamwork, maintaining confidentiality, and compliance with policies and controls. In addition to leadership, priority allocation, performance management, decision-making, and stakeholder management.

What We Offer:

Competitive salary and benefits.

Professional growth and development opportunities.

Dynamic and collaborative work environment.

Opportunity to join Iraq’s First Digital Bank and contribute to the future of banking.