Customer Service Agent

Position Title: Customer Service Agent

Location: Amman, Jordan

Employment Type: Part-Time

About Altibbi:

Altibbi is a leading digital health platform in the Middle East and North Africa (MENA) region, dedicated to providing accessible, high-quality healthcare services to millions of users. 

Responsibilities:

-Respond to customer inquiries on Zendesk.

-Handle customer requests professionally and promptly through email, phone, and chat.

-Perform additional tasks as mutually agreed upon in writing.

Working Hours:

-Up to 6 hours per day.

-3 days per week, with schedules coordinated with management.

Holidays and Official Days Off:

-Expected to be available during holidays or official days off if required by business needs.

-Work during these periods will be compensated at the regular hourly rate (no overtime rate).

Punctuality and Commitment:

-Must adhere to the agreed working schedule.

-Any delays or absences should be communicated in advance.

-Frequent violations may impact continued employment.