HR Functional Support Specialist

We’re looking for a passionate and motivated HR Functional Support to join our growing team. We want a team player who is driven and willing to learn to accompany us on our mission of playing a vital role in the digital transformation sweeping the MENA region.

The HR Functional support will work as the company's backbone to deliver outstanding-oriented support services across all products on ZenHR.

Who we are:

At ZenHR, delighting our customers is our passion! We are an award-winning cloud based HRMS that caters to the full HR value chain from the “acquire” stage to the “retire” stage. a group of young and passionate people who are dedicated to providing cutting-edge technology, continuously researching and implementing new HR trends that cater to the needs of employers in the MENA region. Despite the numerous obstacles that we face, we see them as possibilities. We understand that rather than making excuses for the existing status quo, we must challenge it. If you want to make a difference in the HR world, ZenHR is the place for you. Our people shape ZenHR’s culture, therefore our strategy and success are built on our employees. In our hiring process, we prioritize equal employment opportunities, diversity, women empowerment, and inclusion, ensuring that we attract and retain A-players from various backgrounds.

What we offer:

• Flexible working hours and remote/work-from-home option
• Health insurance coverage from day one at ZenHR
• Catered lunch served daily
• Access to online and in-person Mental Health sessions
• A Zen work atmosphere
• Great culture and amazing people to work with and learn from

The Job – HR Functional Support

What you'll be doing:

• Support customers of ZenHR across all platforms (ZenHR, ZenATS, Akhtaboot, Testello, and Career Connect).
• Partner with our customers to effectively answer inquiries through various channels (Phone calls, Emails, Live Chat, Social Media, Zoom calls, WhatsApp, and in-person).
• Responding promptly to account inquiries within the agreed SLAs.
• Verify freemium advertisements and approve the valid ones.
• Assist and answer Job Seeker inquiries on the process of applying to job ads.
• Assist Testello customers in creating personalized assessments based on their needs.
• Assist the sales team by creating demo accounts across all products.
• Train customers on how to use ZenHR products effectively.
• Diagnose software issues and engage with our product, QA, and engineering teams using established processes.
• Take ownership of technical issues and customers' problems from beginning to end.
• Improve our help center by preparing articles and videos that help our customers to navigate the system.
• Collaborate with internal teams and account owners, to identify opportunities for existing customers to use more of our platform and remove roadblocks.
• Aligning business requirements and best practices to implement a technical solution.
• Actively and efficiently manage the implementation of the recruitment solution software in a timely manner.
• Support customers through the implementation process to achieve a high level of customer satisfaction.
• Attend regular product and industry training to be up to date with new features and market requirements.

Who you are:

• Bachelor's degree in Business Administration, Information Technology or any related field.
• 0-2 years of experience in a customer service role or HR Previous experience in a tech company or a start-up is a plus.
• background in Labor Law, social security, and HR Processes.
• knowledge in customer service orientation and satisfaction in providing the assistance required.
• Ability to work in a fast-paced, dynamic, and growing work environment.
•  Ability to work independently and as part of a team.
• Efficient organizational skills, attention to detail, and the ability to meet deadlines.
• Effective oral and written communication skills and the ability to interact effectively with the public.
• Maintaining a positive, and professional attitude toward customers at all times.
• Excellent Arabic and English Language skills.

This is an exciting opportunity to join a scaleup that already is a leader in the region. Learn more at: www.ZenHR.com