Customer Experience (CX) Agent

📍 Location: Sheraton, Cairo -Egypt

🕒 Employment Type: Full-Time

About the Role:

At COA Holding Company we’re looking for a Customer Experience (CX) Agent who is passionate about delivering exceptional customer service and creating positive experiences across every interaction.

You’ll be the voice of the company — handling inquiries, resolving issues, and ensuring every customer leaves satisfied.

Key Responsibilities

• Handle customer complaints in a professional and timely manner
• Respond to inquiries through out all platforms (calls, chat, email, social media)
• Ensure high customer satisfaction and a smooth customer journey
• Follow up with customers to confirm issue resolution
• Escalate complex cases when needed
• Maintain accurate records of all customer interactions
• Provide feedback to improve products, services, and overall experience
• Support retention efforts and build strong customer relationships

What We’re Looking For

• Strong communication and problem-solving skills
• Customer-first mindset and attention to detail
• Ability to multitask and handle pressure
• Professional, patient, and empathetic communication with patient

Requirements

• Minimum 1 year of experience in customer service
• Very good command of English (written & spoken)
• University graduate
• Strong typing skills
• Familiar with Google Sheets & Microsoft Excel
• Experience using CRM tools

How to Apply

Send your CV to:

📩 [email protected]