Receptionist

Position Title: Receptionist

Location: Erbil, Iraq

Duration: Full-time

Role Overview:

As a Receptionist, you will be responsible for being the first point of contact for guests, ensuring a warm welcome and smooth check-in/check-out process. You will manage front desk operations, handle guest inquiries, and provide excellent customer service to create a positive and memorable experience.

Roles & Responsibilities:

• Greet and welcome guests upon arrival with professionalism and hospitality.
• Manage the check-in and check-out process efficiently using the hotel’s PMS system.
• Answer phone calls, emails, and guest inquiries promptly and courteously.
• Coordinate with housekeeping, F&B, and other departments to ensure guest needs are met.
• Handle guest complaints or requests, providing quick resolutions or escalating as needed.
• Maintain a tidy, organized, and welcoming reception area.
• Process payments, issue invoices, and maintain accurate records of transactions.
• Provide information about facilities, services, and local attractions.

Skills & Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Proven experience (1-2 years) as a Receptionist, Front Desk Agent, or in a customer-facing hospitality role.
• Strong communication and interpersonal skills.
• Excellent written and verbal communication skills in Kurdish, Arabic, and English.
• Maintain a professional appearance and a friendly, welcoming attitude at all times.
• Proficiency in hotel management software (PMS) and MS Office.
• Ability to multitask, stay calm under pressure, and deliver excellent service.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by business needs.