Customer Success Manager (Qatar)

Job Responsibilities:

1- managing key client relationships within the sports and events sector, driving client satisfaction, account growth, and ensuring smooth execution of campaigns and event-related projects.

2-Build and maintain strong relationships with sports clubs, event organizers, and key industry stakeholders.

3-Act as the main point of contact for assigned clients, ensuring a seamless customer experience.

4-Develop client success strategies based on business goals, brand needs, and sports/event timelines.

5-Proactively support clients with planning, activation, and performance insights for campaigns and sponsorships.

6-Collaborate with internal teams (Digital Media, Creative, Operations, Event Management) to deliver exceptional results.

7-Monitor campaign and event performance, providing reports and strategic recommendations.

8-Identify opportunities for account growth, upselling, and cross-selling services.

9-Ensure high customer satisfaction and retention within the sports & events portfolio.

10-Support budgets, contract renewals, and commercial proposals.

11-Stay updated on sports trends, event management updates, and local market opportunities.

Job Requirments:

• 3–5 years of experience in customer success, account management, or client servicing (preferably in sports or events).

• Experience working with marketing, sponsorships, or large-scale events is strongly preferred.

• Strong knowledge of the Qatari market, with an understanding of sports organizations and regional event dynamics.

• Excellent communication and stakeholder-management skills.

• Ability to manage multiple clients and deadlines under pressure.

• Analytical skills with the ability to interpret data and provide strategic insights.

• Fluent in English & Arabic (required).

• Experience working in agencies or event management companies is an advantage.