Senior Case Worker - Beirut

Terre des hommes - Lausanne is seeking One qualified Senior Case Worker Based in Beirut

Job Purpose / Main Functions:

In local contexts, the Senior Child Protection Case Worker will supports the CP case workers on provision of specialized services to survivors of CP incidents or girls, boys, women and men at risk of CP incidents.

• Promotes, facilitates and encourages the achievement of the action plan objectives for each CP case worker,works directly in the field with girls, women, families and stakeholders of the project locations she is allocated to.

• Is a Tdh focal point in the community and represents the organization.

• Facilitates, collects and reports information regarding the overall situation of the girls and boys and their families in the community, with specific attention paid to the project beneficiaries.

• Identifies, networks and connects CP resources to the females, community and community structures.

• Supports and assists in the network mapping of resources specific to the locations she operates in.

• Shares CP resources and information both within the Tdh staff structure and the community she operates in.

• Promotes and ensures the principles of CP are respected within the Tdh project and with identified CP resources.

• Informs her direct supervisor about any difficulty met in Tdh activities implementation.

• Ensures a strict adherence to Tdh Child Protection Policy at all times, including respect for confidentiality and child, survivor centered approach, and acts in the best interests of the beneficiaries.

Job Duties & Responsibilities:

Team Leadership

• Coordinates the CP team and ensures that objectives are completed in a qualitative and quantitative manner in due time.

• Liaises with the project manager for the CP team.

• Reports activities and needs to the project manager.

• Collects all data, reports, achievements, challenges from the CP case workers and facilitators and communicates them with the project manager.

• Manages all PWARs and PSRs requested by the CP team, and keeps track of the purchasing and distribution of all the items and the submission of their delivery notes.

• Keeps track and follows up on M&E deliverables.

• Coordinates with the local authorities and other stakeholders in the areas we are working in when needed.

• Coordinates with

the local partner for the child protection services.

CP Resources

• Identifies, liaises, promotes, facilitates, coaches and when necessary delivers training to CP resources with a view to strengthening their capacity to respond to CP/ needs.

• Assists in the coordination and delivery of community CP awareness raising events as determined by project objectives.

• Assists in the production of a referral pathway tool, clearly identifying both formal and informal CP resources.

CP Case Managenment & PSS Activities

• Assumes primary CP case management and PSS activities

• Ensures that risk assessment, case mapping and exit planning is conducted.

• Ensures a prompt and timely response to females determined and identified at ‘high risk’ through project activities.

• Promotes, ensures, and establishes the female as a central actor in CP case management practices.

• Links the female, her family and community to CP resources and networks of assistance.

• Attends and participates in regular CP case management and PSS meetings and takes MoM.

• Maintains CP case management files and PSS documents to a high standard, complete with up-to-date information.

• Acts in the best interest of the beneficiaries.

• Supports if needed the animators in their recreational activities.

• Ensures coordination with the rest of Tdh team for the provision of specialized services.

Relief Distribution

• Participates in the identification of the beneficiaries.

• Participates in the monitoring of the lists.

• Participates in the organization of the distributions.

• Delivers the support to the intended beneficiaries.Organizes the distributions: sites planning, schedule, information to the stakeholders, governance actors, beneficiaries, and logistics arrangement with the logistics department.

• Delivers the relief items to the intended beneficiaries with respect and dignity.

• Ensures the proper recording of the distribution (filling of delivery papers, signing of distribution lists, returns forms…).

• Ensures the proper handling of the relief items on distribution sites, during transportation and the recording of each item’s movement.

Monitoring

• Participates in the monitoring exercises in cooperation with the Technical Unit and MEAL Department.

• Performs home visits for post distribution monitoring, using questionnaires.

Reporting

• Ensures data is collated to prove the achievement of project objectives.

• Assists in the design, maintains and uses data collection systems and punctual reporting to enable measurable results to prove the achievement of project objectives.

• Provide reports as required and directed by the Project Manager on the distributions, the monitoring, and the CP case management and PSS activities.

• Participates in the post-distribution monitoring reports.

Non-Violent Communication

• Adheres to the principles of the NVC process while in communication with all project actors, including colleagues.

• Ensures that conflict is addressed with the principles and process of NVC with all project actors and colleagues.

• Supports and assumes responsibility, if necessary, for conflict transformation activities and actions.

• Assists the Tdh T&D department regarding identification, referral and intervention in GBV related conflict events, mediation, training and coaching of resources.

Project Neutrality

• Ensures that Tdh’s project actions or activities are non-biased, neutral and inclusive of all actors present in the Lebanese, Syrian and Palestinian refugee contexts.

• Reports any breach of neutrality, even if perceived but not true, to the Project Manager.

• Promotes and ensures that all actors, regardless of political or non-political affiliations, are aware of Tdh’s project’s neutrality and activities with all actors in the context.

Organisational Policies

• Respects the Tdh’s Global Code of Conduct (GCD), Child Safeguarding Policy (CSP), Prevention from Sexual Exploitation and Abuse Policy (PSEA) and Policy on Gender and Diversity and its principles of child protection, ensuring the policy’s implementation and prompt notification of the CSP/PSEA Focal Point with any information regarding potential breachs of the policy.

• Is aware of, abides by and promotes the practices and values set out in all other Tdh policies and procedures such as the Internal Regualtions, Standard Operating Procedures and other policies.

• Undertake all other duties that may be requested by the line-manager and that are compatible with the job.

• Participate actively in weekly and monthly coordination meeting with the line managers.

Other

• Implement all other activities related to successfully implementing the activities of Tdh.

• Support the other teams and his/her line manager

• Undertake all other duties that may be requested by the line-manager and that are compatible with the job.

Job Qualifications, and competencies:

Academic Background: BS in Psychology or Social Work or relevant studies.

Experience: 5 to 6 years of experience.

Professional Competencies:

o Child protection including access to justice knowledge, international principles & standards related to child rights, child-friendly justice, restorative justice, etc., sense of responsibility, trustworthiness & ethics, good & professional attitude).

o High level of planning, follow up and analytical skills

o Representation: participation in working groups, representation/presentation skills, public speaking

Organizational Competencies:

Personal, Social and Leadership Competencies (PSLC):

o Self-management: Manages oneself, time and priority, shows flexibility, availability and adaptability. Self-developing, Identifies and expresses development needs.

o Communication and interaction: Communicates in a clear, concise, responsible way and constructive way. Listens Actively. Shows Negotiation Skills. Manages conflict constructively.

o Teamwork: Ability to work on team building. Shows solidarity. Cooperates to achieving goals. Supports and advises colleagues. Uses a collaborative attitude within and outside the department. Creates Trust.

o Mission orientation: Respects the values defined, Courage, Ambition, Respect and Commitment. Represents the Mission of Tdh and contributes to it. Acts in Tdh interest.

o Leadership (for Managers): Excellent team leadership, Managerial skills, Focuses on the positive, the opportunities, Inspires and motivates employees, Acts as secure base to staff, respects Institutional values, processes and rules, Builds and maintains relationships.

Technical and methodological competencies (TMC) :

o Respect for the institutional framework: Knows and respect Tdh working framework. Knows and applies the business management policies. Reports any incidents or violations. Applies security guidelines.

o Innovation & Development: Stays informed on any innovation in the field of work, contributes to their development, shares into good practices. Shares Knowledge to help develop colleagues.

o Quality, Monitoring & Reporting: Selects, analyses and manages information, produces quality reports, respects reporting guidelines. Collects necessary information for professional activities and monitors self-tasks and goals.

o Language & Computer skills: Masters language that are useful for the job: English and Arabic are mandator. Masters tools and application that are activity specific : Microsoft office

Reports to: Project Manager, Child Protection senior technical officer for technical supervision