Senior GBV Caseworker

Terre des hommes - Lausanne is seeking a qualified Senior GBV Case Worker based in Tyre or surroundings for one of its projects in the South.

Job Purpose/ Main Functions:

The Senior GBV Caseworker is responsible for overseeing GBV case management within their assigned area, serving as the Tdh representative. They are tasked with implementing the strategy and coordinating the development and management of the GBV caseworker team. The Senior GBV Caseworker ensures that GBV case management practices adhere to Tdh’s mandate, commitments, and international standards.

Key Responsibilities:

 Oversee provision of  individual case management for GBV survivors, ensuring adherence to all case management steps, tools, and procedures.

 Ensure continuous support for survivors, their families, and caregivers, promoting their active involvement in the case management process.

 Foster effective communication and collaboration with GBV caseworkers and service providers involved in GBV case management.

The Senior GBV Caseworker maintains strong ethical standards and professionalism in their work, striving to create an environment where survivors and their families are empowered to engage in their own healing and development. The approach aims to strengthen social ties, promote community solidarity, and enhance resilience within the families and communities they serve.

Job Duties & Responsibilities:

Programme and Planning Implementation:

 Leads the development of detailed GBV case management plans in collaboration with the  Senior GBV Officer, taking into account program priorities, budget constraints, staff capacity, and identified needs.

 Ensures the identification, documentation, analysis, and appropriate response to protection needs, while implementing measures to mitigate gender based violence risks.

 Conducts monthly reviews of open cases to ensure regular supervision and proper follow-up of case management.

 Supervises the GBV case workers by assigning tasks based on priorities, providing support in the execution of activities to effectively achieve project objectives.

 Contributes to the identification of cases involving Denial of Resources, Sexual Violence (Rape, Sexual Assault, Harassment), Child marriage, IPV. Ensures timely reporting of identified cases to case workers and manages referrals from the community.

 Ensures adherence to Interagency guidelines, survivor-centred approach, referral mechanisms, Tdh's code of conduct, and humanitarian and GBV principles when assisting girls and women.

 Incorporates considerations of gender, age, protection, and environmental factors into program design, implementation, and reporting. Ensures activities are conducted in a manner that addresses the needs of vulnerable groups.

 Supervises and monitors the GBV CM process and ensures that cases under assistance receive all the care and support needed.

 Ensures that all safeguarding issues and protection needs are raised timely and safely through appropriate communication channels.

 Ensures confidentiality and dignity when dealing the cases.

 Ensures that all activities are safe and appropriate to the security context, to the capacities of all groups involved, culturally accepted and non-harmful. Communicates timely about possible concerns.

 Ensures any concerns are reported and addressed immediately.

 The Senior GBV Case Worker will also be responsible for managing the GBV hotline, ensuring that survivors receive timely, confidential, and survivor-centered support. This includes responding to calls, providing immediate guidance, facilitating referrals to appropriate services, and ensuring proper documentation and follow-up in line with GBV case management protocols.

Information management and monitoring:

 Ensures the accurate documentation of cases by reviewing files and databases, maintaining confidentiality, and ensuring compliance with data protection and information-sharing protocols.

 Contributes to maintaining an up-to-date service mapping of local service providers, ensuring that case workers are informed about available services.

 Organizes and leads weekly case management meetings with the CM team to facilitate the dissemination of critical information from the field and other sectors, as well as updates from the management.

 Provides support for individual cases as needed and ensures ongoing monitoring of all aspects of case management services.

  Facilitates and participates in case conferences for complex cases, ensuring the involvement of relevant stakeholders.

 Monitors case documentation by reviewing files and databases, compiling data, and identifying trends in case management.

 Reviews staff caseloads to ensure they are manageable and communicates any challenges to the line manager.

 Provides regular updates to other Tdh departments and programs on case management activities, fostering collaboration and promoting child protection mainstreaming across teams.

 Leads data collection during needs assessments, baseline studies, and periodic evaluations, and provides feedback on findings to relevant stakeholders.

Reporting:

 Ensures adequate data collection and data storage of all activities and prepares timely weekly/monthly/quarterly activity reports. Supports the line manager in submitting internal and donor reports as per schedule.

 Reviews and updates the action plan and the budget with the line manager, in order to direct future activities and spending or change of expenses forecasted.

 Identifies any major discrepancy/delay that may arise in project implementation and reports immediately to the line manager.

 Keeps proper records of expenditures and reports on these to the line manager.

Organisational Policies:

 Respects the Tdh’s Global Code of Conduct (GCD), Child Safeguarding Policy (CSP), Prevention from Sexual Exploitation and Abuse Policy (PSEA) and Policy on Gender and Diversity and its principles of child protection, ensuring the policy’s implementation and prompt notification of the CSP/PSEA Focal Point with any information regarding potential breachs of the policy.

 Is aware of, abides by and promotes the practices and values set out in all other Tdh policies and procedures such as the Internal Regulations, Standard Operating Procedures and other policies.

 Undertake all other duties that may be requested by the line-manager and that are compatible with the job.

 Participate actively in weekly and monthly coordination meeting with the line managers.

Other

 Support the other teams and his/her line manager.

 Undertake all other duties that may be requested by the line-manager and that are compatible with the job.

 Attends and takes proactive part in key meetings including clusters, governmental coordination meetings, Tdh internal meetings, bilateral meetings in order to ensure coordination and information sharing.

 Represents Tdh on local exercises in his/her geographic area of responsibility. Makes sure that a positive and professional image of Tdh is conveyed. In particular, ensures that Tdh’s mandate, thematic policies, ethics, values and views are followed in relation to third parties.

 In the event of an emergency, the Senior  GBV Caseworker will need to demonstrate flexibility and adaptability in response to the evolving situation. The senior GBV case worker will be responsible for ensuring that interventions remain relevant and in alignment with Tdh’s contingency and response plan, while addressing the specific context of the emergency. This will involve adjusting strategies to manage the immediate risks and needs related to GBV, ensuring that resources and support systems are accessible to vulnerable populations. Moreover, the duty station may change based on the emergency context, requiring to be adaptable and ready to move to different locations as necessary to provide effective support.

Job Requirements:

1.  Academic Background: Bachelor Degree in relevant field (Psychology, social work…).

2. Experience:

a)   At least 3 to 5 years of experience in GBV case management and psychosocial support,

preferably in humanitarian or development settings.

b)   Previous experience in supervisory or managerial roles, overseeing a team of caseworkers.

c)  Experience in coordinating GBV response and working within an inter-agency framework (e.g., GBVIMS,

referral pathways).

d)  Strong background in capacity building, coaching, and training caseworkers on GBV principles and case

management.

e)  Experience working with vulnerable populations, including refugees, internally displaced persons

(IDPs), and survivors of GBV.

 Technical Competencies:

a)  In-depth understanding of GBV guiding principles, survivor-centered approaches, and case management standards.

b)  Familiarity with international protection frameworks, including IASC Guidelines, the Inter-Agency Minimum Standards for GBV in Emergencies, and national GBV strategies.

c)  Knowledge of psychosocial support approaches and trauma-informed care.

d) Experience in monitoring and evaluating GBV programs and ensuring adherence to best practices.

3. Other Skills:

a)  Good communication and facilitation skills

b) Self-management

c) Mission orientation

d) Teamwork

e) English and Arabic (written, read and spoken - not mandatory)

f)  Computer skills

g) Driving license (not mandatory)