Assistant Branch Manager

About the Role:

First Iraqi Bank (FIB) is looking for Assistant Branch Manager to support and enhance the Bank’s digital banking channels and integration services

The Assistant Branch Manager is responsible for carrying out duties within the scope of the role under Branch Management, supporting the department’s objective of providing banking services through branches and offices efficiently and with high quality, while ensuring operational integrity, customer service, and compliance. The role ensures the accuracy of outputs, service quality, and compliance with delegated authorities, policies, and the instructions of the relevant regulatory authorities.

Key Responsibilities:

* Prepare the department’s work plan and align it with the Bank’s objectives, define priorities, resources, and performance indicators, and follow up on implementation.

* Distribute responsibilities, monitor performance, productivity, and quality, develop employees’ capabilities, and address performance gaps.

* Review and approve work within delegated authorities, ensure the implementation of controls and segregation of duties, and address exceptions.

* Develop and review work policies, procedures, and instructions, and ensure they are updated, implemented, and aligned with requirements.

* Identify operational and control risks, and follow up on controls, treatment plans, audit observations, and regulatory authorities’ observations.

* Submit periodic and objective reports on performance, risks, issues, needs, and required decisions.

* Provide or supervise banking services to customers in accordance with approved service standards, authorities, and procedures.

* Execute or review daily transactions and verify the accuracy of data, documents, signatures, and approvals before completion.

* Verify the completion of Know Your Customer (KYC), Customer Due Diligence (CDD), and regulatory requirements before executing related services.

* Execute or review cash handling, counting and sorting, reconciliations, and daily records according to the scope of the role, and report any discrepancies.

* Receive customer requests and observations, address them within delegated authority or escalate them, and follow up on their closure within the specified timelines.

* Prepare and review daily reports and records, outstanding cases, and exceptions, and submit them to the direct supervisor.

* Comply with the Bank’s policies and procedures and the instructions of the relevant regulatory authorities, and maintain the confidentiality of Bank, customer, and employee information.

* Coordinate with relevant departments and units and provide the required information within delegated authorities to ensure completion of work and resolution of dependencies.

Requirements:

Bachelor’s degree in Business Administration, Finance, Accounting, Banking and Financial Sciences, or a field related to the nature of the position.

Typically, at least 8 years of relevant experience, including a minimum of 3 years in a supervisory or leadership role, preferably within the banking sector.

Proficiency in using relevant systems and applications, analytical and problem-solving skills, accuracy and time management, report preparation, communication and teamwork, maintaining confidentiality, and compliance with policies and controls. In addition to leadership, priority allocation, performance management, decision-making, and stakeholder management.

What We Offer:

Competitive salary and benefits.

Professional growth and development opportunities.

Dynamic and collaborative work environment.

Opportunity to join Iraq’s First Digital Bank and contribute to the future of banking