IT Specialist

Do you want to make a difference in people's lives? 

We are looking for a to join our growing team! 

As an IT Specialist at WUDUH, you will support the Technical department in its daily efforts to make a lasting impact on communities. We are looking for a detail-oriented professional, eager to learn and grow as we continue to expand our mission. 

Who we are:

WUDUH is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence.

Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, WUDUH is where you can grow and succeed. 

What you'll be doing:

User Support: Provide first-level technical support to end-users, addressing hardware and software issues promptly and effectively. Assist users with account setup, password resets, and access-related inquiries. Respond to helpdesk tickets and resolve issues within established service level agreements.

System Administration: Perform routine system maintenance tasks, including software updates, patches, and system backups. Monitor system performance and ensure the availability and reliability of IT infrastructure. Assist in the administration and maintenance of servers, workstations, and network equipment.

Hardware and Software Management: Install, configure, and troubleshoot desktops, laptops, printers, and other hardware components. Install and maintain software applications, ensuring proper licensing and compliance. Collaborate with vendors for hardware and software procurement.

Network Support: Assist in the configuration and maintenance of network devices, including routers, switches, and firewalls. Troubleshoot network connectivity issues and assist in resolving them. Collaborate with the network team to implement and maintain network security measures.

Documentation: Maintain accurate and up-to-date documentation for IT processes, configurations, and troubleshooting procedures. Create user guides and training materials for common IT tasks.

Security and Compliance: Assist in implementing and maintaining IT security policies and procedures. Participate in security audits and assessments to ensure compliance with industry standards.

Collaboration and Training: Collaborate with other IT team members to address complex issues and projects. Provide training to end-users on IT best practices and tools.

Who you are:

• Bachelor's degree in IT, MIS, or a related field
• Experience with hardware and software troubleshooting.
• Understanding of database management systems (e.g., SQL, MySQL, Oracle).
• Proficiency in cybersecurity concepts, including firewalls, encryption, intrusion detection/prevention, and security protocols.
• Familiarity with programming languages such as Python, Java, or C++.
• Ability to communicate technical concepts effectively to non-technical stakeholders and collaborate with team members.
• Previous experience in IT support, systems administration, network administration, cybersecurity, or other relevant roles is typically required or preferred, depending on the level of the position.
• Providing IT support often involves interacting with end-users, so strong customer service skills are essential for IT Specialists to effectively address user concerns and maintain positive relationships.
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal skills
• Knowledge of call canter operations and best practices
• Familiarity with relevant regulations and compliance standards
• Ability to work independently and collaboratively in a fast-paced environment 

What we offer: 

• Comprehensive health insurance 
• Competitive compensation package 
• Prime central location 
• Discounts on food, beverages, and wellness services 
• Continuous learning and development opportunities 
• A dynamic, inclusive, and supportive work environment 
• A workplace led by Gen Z and Millennials 

Employment type: 

• Full-time 
• On-site 

Working days: 

• Monday to Friday: Night shift 
• 6th day: Based on need, managed fairly based on priorities and urgency 

Ready to make your mark? 

Apply now for a career that merges your talents with innovation. At WUDUH, your journey to a fulfilling career is just a click away! 

Learn more at wuduh.zenats.com 

Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers. 

- 

Stay connected 

We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at WUDUH.  

You can find us on:  

• LinkedIn 
• Instagram