Customer Support Specialist

About The Role

Aumet is seeking a dedicated and customer-oriented Customer Support Officer to deliver exceptional support and ensure a high-quality customer experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Explain products and services clearly to customers
• Collaborate with internal teams to resolve complex issues
• Accurately document interactions in the CRM system
• Identify trends and suggest process improvements

Requirements:

• Previous experience in customer support or a similar role
• Strong verbal and written communication skills
• Excellent problem-solving abilities and ability to work under pressure
• Familiarity with ERP systems (Odoo preferred)
• Experience using CRM tools
• Detail-oriented with a customer-first mindset

Preferred:

• Background in accounting or experience with accounting on Odoo