Center Manager

Terre des hommes- Lausanne is seeking a qualified “Center Manager”, based in Borj Rahal for one of its Makani Centers in the South Region.

Selected Candidate will be under a Service Contract.

In local contexts, the Center Manager is responsible for:

·         Managing center operations, and providing leadership in strategic and operational planning.

·         Monitoring the development of center initiatives, and suggest improvements for effective delivery of centre programmes and services.

·         Overall supervision of the activities and the accounting & administrative work.

·         Ensuring that goals and objectives specified for the center are accomplished in accordance with priorities, time limitations, funding limitations or other specifications.

·         Planning, implementating and reporting on one or more components of the project. 

·         Liaising directly with key partners, including implementing partners to implement the project component or components. 

·         Ensuring timely and quality coordination with relevant program teams implementing activities inside the center or designated geographical area.

Under the management of the Project Manager, the Center Manager will perform the following tasks:

Job Duties & Responsibilities

Staff Management:

• Manages and supervises her or his team including setting work schedules and organizing staff deployments and leave according to program and project activities and plans.
• Ensures that work procedures and relevant standard operating procedures (SOPs) are well understood and accurately implemented.
• Monitors the work of the team through regular follow up, and ensures the team produces timely reports, and key project documentation.
• Ensures project components are recorded by the team e.g. beneficiaries recorded on database.
• Supports her or his team members in their everyday work working through problems, advising and coaching. Supports team members resolve problems and advises on achieving effective project results.
• Ensures that the team receive the required technical and logistical support.
• Conducts annual performance appraisals as per the organization’s policies and procedures.
• Provide training, guidance, and support to the staff members to effectively perform their duties and promote a strong team spirit.
• Carry out spot checks on lists to ensure procedures followed properly.
• Report wrong-doings and incidents.

Project Management and Implementation:

• Engage in the process of reviewing all projects being implemented in the center or designated geographical area.
• Ensures that project components are implemented as outlined in the project agreement, and aligned with relevant work plans.
• Provides regular reports in line with the project agreement and work plan to the area manager when needed.
• Supervises the implementation of project activities assigned to the area center.

·         Supervise and control the accounting and administrative work with the administrative officer.

• Reports on challenges or problems that have impact on activity implementation.
• Contributes to needs assessment and monitoring of the beneficiary groups and of partners.
• Analyzes and evaluates beneficiaries social, economic and psychological situation and provides recommendations on services to be provided by different programs.
• Analyze feedback from beneficiaries (questions and inquiries) and report back regularly.

·         Submit reports on a weekly basis on the development and implementation of the activities.

• Follows up with the Program manager on referrals of beneficiaries to various services, and reports on critical cases.
• Ensures that all operational work meets standards of safety and security.
• Ensures that all operations in the center are aligned with designated work plans and agreements.
• Creates innovative and effective solutions to problems related to organizing work flow inside the center.

·         Provide and/or create tools and templates that aid the center’s team in the implementation of the activities.

Liaison and Coordination:

• Maintains contact with project implementation partners to ensure effective performance of project partners in project implementation;
• Liaises with other interested parties and partners to ensure coordination, promote the project’s work and ensure coherence of the project with other similar activities; helps facilitate and participate in project visits especially by donors.

·         Identify and propose partnership opportunities and innovative ideas to respond to community’s need.

• Ensures communication and joint working groups with other projects and teams (e.g. to refer beneficiaries or to ensure other colleagues are informed about project progress).
• Coordination at internal level among Tdh programs: Sustainable Development, Protection Program and MEAL Team.
• Acts as the focal point for all admin and logistical matters.
• Liaison with support staff at the main office to ensure that all operational requirements and donors’ compliance are considered.

Organisational Policies:

·         Respect the Tdh’s Global Code of Conduct (GCD), Child Safeguarding Policy (CSP), Prevention from Sexual Exploitation and Abuse Policy (PSEA) and Policy on Gender and Diversity and its principles of child protection, ensuring the policy’s implementation and prompt notification of the CSP/PSEA Focal Point with any information regarding potential breaches of the policy

·         Abide by and promote the practices and values set out in all other Tdh policies and procedures such as the Internal Regulations, Standard Operating Procedures and other policies

·         Undertake all other duties that may be requested by the line-manager and that are compatible with the job

·         Participate actively in weekly and monthly coordination meeting with the line managers.

Job Requirements:

Academic Background: Bachelor’s Degree in Social Work or any relevant field.

Experience:  At least 3 to 5 years of expertise in the community and social work.

Professional Competencies:

o   Excellent written English and Arabic, French is an asset.

o   Good interpersonal skills, influencing skills and cross-cultural sensitivity.

o   Strong computer skills including Word, Excel, Power Point.

o   Strong networking and coordination skills.

o   Strong multitasking and organizational skills.

o   Demonstrated willingness to be flexible and adaptable to changing priorities.

Organizational Competencies:

Personal, Social and Leadership Competencies (PSLC):

o   Self-management: Manages oneself, time and priority, shows flexibility, availability and adaptability. Self-developing, Identifies and expresses development needs.

o   Communication and interaction: Communicates in a clear, concise, responsible way and constructive way. Listens Actively. Shows Negotiation Skills. Manages conflict constructively.

o   Teamwork: Ability to work on team building. Shows solidarity. Cooperates to achieving goals. Supports and advises colleagues. Uses a collaborative attitude within and outside the department. Creates Trust.

o   Mission orientation: Respects the values defined, Courage, Ambition, Respect and Commitment. Represents the Mission of Tdh and contributes to it. Acts in Tdh interest.

o   Leadership (for Managers): Excellent team leadership, Managerial skills, Focuses on the positive, the opportunities, Inspires and motivates employees, Acts as secure base to staff, respects Institutional values, processes and rules, Builds and maintains relationships.

Technical and methodological competencies (TMC) :

o   Respect for the institutional framework: Knows and respect Tdh working  framework. Knows and applies the business management policies. Reports any incidents or violations. Applies security guidelines.

o   Innovation & Development: Stays informed on any innovation in the field of work, contributes to their development, shares into good practices. Shares Knowledge to help develop colleagues.

o   Quality, Monitoring & Reporting: Selects, analyses and manages information, produces quality reports, respects reporting guidelines. Collects necessary information for professional activities and monitors self-tasks and goals.

o   Language & Computer skills: Masters language that are useful for the job: English and Arabic are mandator. Masters tools and application that are activity specific : Microsoft office

Reports to: Project Manager

Location/Travel:  Borj Rahal Center.