ZenHR - Customer Onboarding Specialist..

About the role:

The Customer Onboarding specialist will set up customers for immediate success by facilitating the implementation process for new accounts. Educate new customers, help solve technical problems, and ensure smooth adoption of our HRMS product (ZenHR).

What we offer:

• Flexible working hours and remote/work-from-home option

• Health Insurance coverage from day one at ZenHR

• Catered lunch served daily

• Access to online and in-person Mental Health Sessions

• A Zen work atmosphere
• Great culture and amazing people to work with and learn from

What you will be doing:

• Handling ZenHR onboarding projects within the required SLA across the MENA region.
• Educate customers on the customer journey and what to expect during the implementation and onboarding.
• Help ZenHR customers set up their accounts, populate their data, apply their policies and educate their employees on how to use the system. 
• Create handover documents, delivery presentations, and technical reports for each project as per the provided templates.
• Update the project management software and company CRM with detailed updates on project progress.
• Conduct client online and on-premise meetings to facilitate the onboarding process.
• Perform client training to educate them on ZenHR and HR best practices.
• Advanced data collection, parsing, and cleansing using Excel, Google sheets, etc.
• Attend regular product and industry training to be up to date with new features and market requirements.
• Attend pre-sales meetings to display advanced system features and explain the onboarding process.
• Proactively solve customer issues, should they arise during the onboarding process.
• Make regular phone calls and send official e-mails to new customers with updates on the progress of their projects

What you should have:

Experience: 1-2 Years’ experience in one of the following domains: Sales, Customer Service, or HR. Previous experience in a tech company or a start-up is a plus.

Language Skills:

Arabic: Mother tongue – Mandatory

English: Fluent in both spoken and written English is a must

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