Operations quality manager

Job Description:

• Proven expertise in furniture quality, particularly natural wood and upholstery.

• Develop and implement quality strategies focused on furniture paints, and upholstery.

• Lead analysis of quality KPIs, defects, and NCRs to drive data-based decisions.

• Conduct root cause analysis and implement CAPA to prevent recurrence of quality issues.

• Establish and implement SOPs across all furniture internal processes.

• Manage and coach the Operations Quality team, ensuring accountability and skill development.

• Oversee customer complaints and returns, ensuring timely resolution, root causes and action plans.

• Promote a culture of continuous improvement and adherence to quality standards.

• cross functional coordination for raw materials and final products samples.

Qualifications:

• Over 10 years of proven experience

• Bachelor’s degree in Engineering, Quality, or a related discipline.

• Solid experience in furniture Quality in natural wood, paints, and upholstery.

• Strong capabilities in data analysis, reporting, and problem-solving methodologies.

• Proven leadership, communication, and stakeholder management skills.