POS Business Operations Specialist

We're looking for a well-rounded and passionate POS Business Operations Specialist to join us at Halan!

What you will do!!!

  • To support operational or customer-facing systems, evaluates, recommends, and integrates (POS registers and in-store systems)
  • Deployment, issue resolution, and POS optimization during downtime being responsible for card production with our partners.
  • Provides technical support for retail store systems and infrastructure components, such as point-of-sale (POS) systems and shops.
  • Ensure customers receive day-to-day technical support for POS terminals, systems, and hardware. The POS system is installed, configured, and troubleshot by a specialist.
  • Sending monthly POS transaction report to PMS. Return rendition to Central Bank on monthly basis
  • Work with E-Channels Operations to apply rebate where necessary.
  • Managing POS Merchant settlements & reconciliation by working with e-channels support to ensure merchants POS disputes are resolved
  • Reviewing of concession requests from branches to ensure conformity.
  • Keeping and updating SLAs/MOUs with our PTSPs/Vendors.
  • Resolving all POS operations and settlement issues/calls.
  • Sending monthly POS transaction report to PMS. Return rendition to Central Bank on monthly basis.

Who you are!!

  • Bachelor's degree in business or related field.
  • 2 years experience in POS operations.
  • Excellent written and verbal communication skills.
  • Excellent written and verbal English.